Sequence Reviews

- Micromanagement, constant conference calls, filling out spreadsheets weekly with sales figures even though this can be pulled by management from their system. - Archaic systems, sales negotiators are still forced to use app cards. - Ridiculous targets with unrealistic expectations. - Management on your case everyday about how many appointments you have in your diary and how many you’ve seen and god forbid anyone cancels a mortgage appointment, you are almost chastised for it like it’s your fault. - Conditional selling approaches for buyers to use in house mortgage advisors. - Sales negotiators making 30 appointments a week in the mortgage consultants diary so they could hit their targets and getting their name shouted out in national emails however half of those appointments don’t answer or didn’t even want the appointment in the first place yet were forced to have it. It will be the mortgage consultants fault for not converting the appointments even though half of them were going nowhere in the first place. I had appointments put in my diary by the sales negotiators where one didn’t even have a job and the other asked me when I rang them what a mortgage was! - Even if a buyer had their own mortgage advisor, we were expected to get them to use us. - Belittling and patronising by management on conference calls. - Everyones name on national/regional emails showing everyone how poor your daily/monthly figures could be compared to others. - Management forcing us to tell appointments that we can get them the best deal on the market even though we only had 23 lenders. - Management discussing your salary with another advisor before you’ve even started. - Zero training, yet you will get criticised for not hitting targets but they won’t offer training to help you in areas where you are struggling. - Not honouring terms of contract of employment regarding training which never happened. - Treated like a child and a minion! - When management say on a conference call of a rival mortgage advisor from a local company that he’ll burn his house down all because a buyer was using him to arrange his mortgage and had been using him for years, you realise this horrible company isn’t for you. - Filthy offices with no cleaners, mens toilet in my office had not be cleaned for months! Ironically sticking coronavirus cleanliness notices everywhere including the toilets knowing we had no cleaners!🤔 - A substance leaking from the ceiling pipe down the kitchen wall which looked hazardous for my health forced me to eat my lunch at my desk. - Long hours. - Poor pay. - Working every Saturday. - No work life balance, if you have children, expect to see them in their pyjamas when you leave in the morning and in their pyjamas when you get home in the evening. - Made to feel awful when I asked my manager to go my aunties funeral and I had no holiday left, “well you will have to take it as unpaid leave won’t you” was their response. Honestly go and work in a supermarket stacking shelves unless you will be happy with all the above. A horrible company with narcissistic and abrasive management that have no idea how to manage, lead or set an example!

Where to begin... The company as a whole is very biased towards the branches, they only care about the money that comes in and they seem content to boast about how much profit they make to people they pay terribly. The workload is unbearable, trying to sort out 40 different issues whilst answering the phones and responding to emails. Oh and also being expected to deal with branch's issues or other people's problems because they are not at their desk. They expect you work at 100mph all day every day. Our job is to manage properties on behalf of the landlord, however day in day out we deal with properties that don't even take up a management service because we hold their deposit for the company to gain interest off it. Still means a lot of hassle trying to release deposits for properties we should have no involvement with. The company states we are all about the customer, however when each co-ordinator is managing 150ish different properties (not including the non managed ones we still have to spend time on) it is very difficult to resolve all issues that come up and keep a high standard of customer service. The staff retention at the office I work at is HORRENDOUS. At least 30 people have been and gone since I have worked here and I've been here just over a year. The company also promises good progression, don't be fooled however as they swiftly got rid of acting senior and made everyone who wanted to be promoted take 4 separate exams and then commit to a whole year of service after the last exam had been completed, should you leave in the year, you owe them around £300 per exam. Oh and taking the tests doesn't even guarantee a promotion. As stated above, all the company cares about is money and the people who make them money. All incentives go to them, regardless of how terrible they do their jobs or how bad the property is that they have let, as long as they have tenants in there then they get a massive reward. And what do we get, oh we get to deal with all the nonsense left due to the slap dash attempt of them moving people into properties. The company charges landlords fees to let a property, as any agent would. However, these fees include things such as TDS admin, which means we can register the deposit with them, all part of the parcel you may think, however, should any issues arise with the negotiation of the deposit, the company then expects us to ask the landlord for a further £30 to actually use the TDS service. What's the point in the admin fee at the start? All another attempt of making more money and technically screwing over their customers. We are expected to deal with incompetence on a daily basis from other members of the company, no questions asked. The way the company treats our LSC and I'm sure other LSC's is terribly, they do not care what we do as we do not make money. However I would advise the company to rethink this as without us, you have no management service, no consistent monthly fee right into the companies pocket. Oh and to try and solve staff retention, they don't even speak to us and ask why they think people are leaving, they just have a 'behind close doors' meetings. Doesn't solve anything. And when the office is so short staffed, they decide to take on MORE properties with no one to manage them so yep, you guessed it, we have to deal with it too. Time off is also not enjoyed as much as the amount of work you have to come back too is too much to get on top of, this then doesn't include all the new work you will be expected to sort out as you have now returned to the office. The only reward we get is colleague of the month, which is 3 months behind at the minute. All of this for £14,000 a year. If you are willing to work for this company then go to branch, then you will be treated like royalty no matter how bad of a job you do. If you want job satisfaction then don't work here.