1.0
10 Apr 2026
Recommend
CEO approval
Business outlook
Pros
Salary is ok, other than that I have nothing.
Cons
Unrealistic expectations. Everyone's first priority is to cover their (you know). High turnover rate for a good reason. Toxic Culture.
41% would recommend to a friend
Doug Wolff
80% approve of CEO
55% positive business outlook
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Users say... "The company has good people and benefits." "Great people to work with" "Great teams all around the company" "Great work/life balance" "2. Positive and encouraging work environment."
Users say... "The training was abysmal, the worst in the industry." "The culture is toxic and you are thrown to the wolves the first day." "Management is clueless, and plays the blame game on staff, as well as other managers." "Low salary compared to similar organizations" "mail about processors closing out requests submitted due to inbound calls w/out doing anything, even noting them & then being screamed at/asked how stupid/lazy could I be on a DAILY basis by the same customers checking back on their requests & me (again the ONLY 1 on the phones) not having any answers, having to submit ANOTHER request, note the call system & the paperwork system all while trying to keep calls under 4 mins each while there were 5 calls on hold, sometimes for 20+ mins/call (the goal was a hold time of less than 60 sec) & having endless call center reps popping me up asking if anyone was on the phones/who was covering the phones (me, always me) & the amount of processing errors that would result in the same screaming customers, correction requests being submitted & then those just being closed out by the same processors w/out being corrected b/c the more THEY can close out the better THEIR metrics & the bigger THEIR bonuses, incentives & pay raises...so I guess you're welcome for the nightmare I went through so you could financially benefit while doing nada."