Professionalism, Accountability, Diversity, Respect. Don't expect any of it from Secure-24
Pros
Free decently packaged health, dental, vision & life insurance benefits. Free coffee, tea and discounted vending machine items. Very knowledgeable staff & some are very willing to teach & share knowledge. Great start for a tech newbie and/or first corporate job for a young, inexperienced person fresh out of school.
Cons
Below average pay scale for Tech Support & Analyst positions. Training is inconsistent. Training lacks focus on ticket system and apps currently in use and training time was wasted time due to lack of set-up during training. Receiving an excellent trainer is hit or miss...one trainer, whom wasn't available at the time to instruct a class popped in from time to time to check on the class progress was EXCELLENT in the explanation of apps and processes. However, another trainer whom we unfortunate experience of having for the duration of our training was just generally silly, cracked jokes, talked about movies and hadn't logged into the apps that we were training on in who knows when. Also, quite a bit of time was wasted moving from room to room due to other teams ignoring room scheduling conflicts and holding meetings in rooms scheduled for training . Well below the standard of training. Learned everything about the ticket system and apps from trial & error and from the Analysts & TSR's that were willing to help, even though they were slammed with work themselves. More "play-hard" than "work-hard" culture. Bored and overly hyper employees interfere with people who are busy attempting to work by smoking e-cigs, laughing and playing cowboys & Indians with colorful plastic toy guns. Very problematic when you are attempting to resolve network or application issues with the client or engineering team member on the other end of a call. Esoteric "metrics" used as a tool to stall promotions or substantiate terminations. Lack of diversity of women and people of color. This Is a good ol' boys club organization from the top all the way down to the IOC. Most women & people of color are treated as non-factors and expected to "stay in their place" and have even been told as much by ethnically & racially illiterate malcontents. Total lack of accountability by certain engineering teams and IOC analysts to address incoming service requests assigned to their team. Engineers will actually change their status to "Away" or "Busy" as soon as you ping them that a service request is in queue. Lack of useful documentation with SLA's, Knowledge Base and documentation of ticket details. Too much focus allowed on ethnic and gender differences and not enough focus on technical & professional similarities. Conversations about ethnic and gender stereotypes are frequently had and are not addressed by management. Instead these types of conversations (which have become heated at times) are allowed and tensions have actually grown into arguments at company sponsored parties and epitaphs and symbols of hate used. Extreme cliquishness & clownishness. Not every IT person at Secure-24 plays World of Warcraft, PS-2, 3 or 4, Leggos or runs around with a pirate hat & plastic toy guns...especially at work. if you are not a part of the this group, you are treated as an infidel. Nepotism, cronyism and favoritism is abound at Secure-24 and so is gossip, which is to be expected in environments where many people are married to, related to or dating each other in an enterprise business environment. If this were a family owned and family run small business, that would be the expectation however, a family owned and family run small business Secure-24 certainly is not.
