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Second Time Around

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Second Time Around Reviews

2.7

34% would recommend to a friend

(59 total reviews)

Kristin Kohler Burrows

51% approve of CEO

33% positive business outlook

Second Time Around has an employee rating of 2.7 out of 5 stars, based on 59 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Second Time Around employee rating is 24% below average for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

59 reviews
3.0
16 Dec 2014

Exhausting

Recommend
CEO approval
Business outlook

Pros

At its core, what the company is trying to do is fun and definitely deserves its place in the 2nd hand clothing marketplace. It is downright exciting to watch consignment come in and out, if you love fashion. I loved processing consignment and researching prices. You can get lucky, if you work hard, show initiative from the get-go, and get yourself noticed by your manager and district manager. I was promoted from part-time sales associate to store manager in under a year (this was in 2011). I was right out of college and my salary allowed me to support myself comfortably enough in Boston and I was given a raise when I asked for it upon my one-year review. The health insurance was good. Right before I left, they were about to offer a 401K plan. I do not remember if it had a matching component or not. The administrative people who I worked with were very nice.

Cons

Try running a store on Newbury Street with little or no back-up from a district manager (my DM changed 5 or 6 times over the course of my 2 years as a store manager) and with "help" from sales associates you can only offer $9/hour. Not only do you have to SELL to the customer, you also have navigate the tricky, sensitive world of consignment. Applicants for $9/hour jobs are a motley crew, indeed. I was lucky enough to always find one strong right-hand sales associate, but they would inevitably leave for something better than a $9/hour job. I petitioned a few times for a salaried assistant -manager, but it never went anywhere. The main con, though, is retail is not a great industry to try to build a career in and consignment means dealing with crazy people. Some people you have to deal with are very, very difficult. This job requires IMMENSE patience. Don't even get my started on the now-former CEO, Bill Soncini. I heard he is gone now. That is a very good thing. I hope the company can undo the damage he did and make positive growth.

1.0
27 Aug 2015

Warning

Recommend
CEO approval
Business outlook

Pros

The discount is ok, if your store has nice product that you can afford. The girls you work with are great (sales associates). Hours are nice because we close early, but be aware manager need to work 45 hours a week

Cons

45 hours a week with no breaks, you usually work alone for most of the day. You barely are able to go to the bathroom. Your not allowed to sit down during the day. Your pay breaks down to be the same $10/11 sales associates receive. Corporate is very unprofessional since the new ceo was hired. Upper management is based on favoritism and who has the biggest mouth to seem like they are important.

avatar
Second Time Around Response
10y
Hello! Thank you for your candid and transparent response. As it is our goal to have every woman/customer leave our store feeling beautiful and smart, we want to create a culture for our employees that is fun, transparent, open, collaborative and accountable--we do what we say we are going to do! Unfortunately, it is clear from your email and your poor rating that we (and I will specifically say "I") have a lot to learn! If you feel comfortable sharing specifics with me directly about how corporate has become more unprofessional since I started or any examples of favoritism, I would love to hear it so we can work quickly to improve it as that is not the culture we want to have or I want to promote. Please email me directly at kristin.burrows@2ndtimearound.com Thank you again for your candid feedback and I hope to hear more so we can work towards improving! Thanks and best- Kristin Kohler Burrows CEO
2.0
13 Jul 2015
Recommend
CEO approval
Business outlook

Pros

Employee Discount, Flexible Schedule, Interesting Customers

Cons

Poor Management, Low pay, Not enough hours, Poor working conditions

Viewing 1 - 3 of 59 Reviews

Glassdoor has 61 Second Time Around reviews submitted anonymously by Second Time Around employees. Read employee reviews and ratings on Glassdoor to decide if Second Time Around is right for you.