Savers Reviews

3.0

44% would recommend to a friend

(2,799 total reviews)

Mark Walsh

41% approve of CEO

40% positive business outlook

Savers has an employee rating of 3.0 out of 5 stars, based on 2,799 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Savers employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

3K reviews
1.0
25 Feb 2015
Recommend
CEO approval
Business outlook

Pros

50% discount from day one. Weekends off if you worked in production. Hiring process was easy.

Cons

Everything? This is hands down the worst job I've ever had. I only worked there for about a month and I was sick the entire time. I worked in "Production" which is just a fancy word for working in the back room dealing with the gross donations. My duties consisted of sorting through a 2000 LB cart full of clothes, books, shoes, housewares, and purses in 25 minutes. You would have to pull down a 20 LB bag and sort through it and keep going until the cart was empty. If you did it in over 25 minutes they'd make you feel like a total failure and that you're about to be fired. I'm a 20 year old 120 lb woman, it took me about 40 minutes to do each cart, which I thought was pretty damn quick, and I was sweating, coughing, wheezing and sneezing and felt like I was about to pass out by the end of it. I ended up having to wear a dust mask all day long which stank and gave me a rash. You had to do about 4 carts a day yourself. Then you'd rotate and go on to hanging the clothes. Again, if you did this any slower than lightening speed they'd start yelling at you to speed up and tell you you're slowing down the entire store. And the quotas. We'd get random, INSANE quotas each day from corporate and have to meet them lest we be chastised at the morning meeting. The donations we got were absolutely disgusting. Covered in literal cat pee, baby puke, mold, mud, dirt, old food, crotch and pit stains. A lot of the times they were mixed in with needles, used condoms, tampons, garbage, and other much worse things. And they wanted you to sort through this stuff so quickly that you'd often find yourself grabbing onto something awful because you didn't have the chance to look at it first. The place was FULL of dust and debris, I was told by another employee that the air ducts didn't work and had actually never worked which did hell on my allergies. Absolutely no encouragement or positive rienforcement from management. Everyone who worked there had carpal tunnel, bad backs, bad knees, respritory problems, or a combination. Also the first place I've ever worked that made staff clean the bathrooms? Disgusting and not on my job description. Shift was 7:30-4 Monday to Thursday and 7-3:30 on Fridays. So you had to wake up at the crack of dawn to work in this sweat shop. The only good thing was the discount which you weren't even allowed to use unless the item had been out for at least 2 days, and by that point anything worth buying was usually gone. Went to the doctor at the end of it and he told me I had bronchitis caused by my environment. Took me another month to completely get over it after I had quit. I have NO idea why anyone works here. The pay is minimum and the raises are about 10 cents a year. Benefits are awful and the work is hard hard labour. I went home every day at 4 and had to lay down for at least an hour due to all the pain in my back and wrists. And I only worked there for 1 month! And I'm only 20! They give you a tiny little cube locker for all your stuff too, which you need to use because if you leave anything anywhere it's considered a donation and good luck seeing it again. I DO NOT recommend this job to anyone at all.

3.0
9 Apr 2015
Recommend
CEO approval
Business outlook

Pros

Good move changing management, it will be painful short-term but long term it will work out for the better. Continue to change management in IT and specifically procurement. I see tough times for IT in the next 6 months but I anticipate IT being in a much better situation in 12 months. Toxic employees who on the surface are okay but in the end have been discovered as toxic employees need to be eliminated. Change procurement for the better specifically the leadership left over from the past management. Any toxic employee needs to be eliminated for the better, you know what to do. In the last 6 months the information technology has seen a dramatic increase in total employee count. This is great to see unfortunately the same people that were able to work in a very lean environment are not the best to work in a larger more specialized role.

Cons

Overall Savers has the idea that it is a store and as such basis all actions and thoughts about stores. Specifically benefits, they claim they are competitive but in short they do not stay competitive for information technology employers. Check the start date on benefits which is at 90 days. Retirement does not start for over a year and has no roll over. Savers cannot compete for talented employees because of this mentality of we are competitive for retail employees. Headquarter benefits and store benefits should be two separate groups like most organizations. Procurement recently went through a massive turnover changing just about every employee in the past 1.5 years. As with most organizations procurement and IT must work together unfortunately with Savers this is not the case. Procurement is currently not on the same page with IT and procurement must continue to trim employees. For IT this roadblock is painful and often results in anger and stress. Without a doubt a Toxic employee is damaging to everyone in the organization such phrases as " it's their problem" and "that's not my job" and who pushes work on others has to be secretly painful and stressful for the department, lack of formal education can result in these issues. While information technology department has stress from the department it pails in comparison to the employees who work in the department. If you anticipate coming into Savers IT thinking you can work with procurement management successfully, think again. March 20th 2015 was a big day for everyone, upper management was terminated and so began a major management change. This was a sad but needed day for the organization to move forward and definite pro. No CIO was chosen as of yet. I anticipate once the CIO comes in additional management changes will occur, which would only help push the department and as such organization forward.

1.0
18 Jul 2016
Recommend
CEO approval
Business outlook

Pros

Always something to do. Some great customers and co-workers. Interesting items to see. 50% discount off clothes and 30% off other items. Casual dress code. Benefits but only for full time staff and most are hired to be part time. Could be a good experience IF management likes you.

Cons

I lasted six weeks at this job, giving it my all before I had to leave due to the toxicity. Management seemed nice when hiring me but quickly I saw the mind games, such as being nice to some employees while not even acknowledging others. I believe this comes from the fact that this corporation is driven strictly by profit (despite glossy spin doctoring and public relations efforts) and management is under pressure to meet quotas, keep labour costs ridiculously low and maximize PROFIT. The result is that those who stay on as management are those who are comfortable putting the companies' goals ahead of the best interests of employees. The wage is so low (usually minimum or just above) for what is expected of you. You can never work hard enough and if you are not a management favorite, you will feel micro-managed and inadequate. I personally experienced ageism, with younger staff being treated with much more respect than us older workers (over forty). I found the whole experience very hard on my self-esteem as I was very enthusiastic and did my very best. They were quick to point any short comings but provided little positive feedback. I was not given adequate time to learn their cash system and was then treated as if I was stupid when I had questions or made an error. Despite the fact that they claim to have zero tolerance for bullying, I found some staff down right rude to me, refusing to acknowledge me. Petty high school dynamics from management down. There were some great people too, I just do not know how they cope with the negativity. No professional janitors, horrible ventilation system, bad for allergies, asthma and overall health. Huge problem with shop lifting which due to legalities staff are expected to do little about. But on the other hand, there is the expectation that staff micro-manage customers entering the change rooms, counting items etc. Contradictions that lead to low morale, grey areas that give management room to reprimand when it suits them. The work is very physical, on your feet whole shift, carrying heavy piles of clothing to be hung up, maintaining store with large square footage. Nothing wrong with hard work but minimum wage does not come close to covering the expectations. Customers can be extremely rude and difficult to please. The staff discounts sound great but ultimately it means staff end up giving a portion of their low wages back to the company.

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