SMRT Reviews

3.4

58% would recommend to a friend

(1,097 total reviews)
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Ngien Hoon Ping

82% approve of CEO

40% positive business outlook

SMRT has an employee rating of 3.4 out of 5 stars, based on 1,097 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SMRT employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation and logistics industry (3.5 stars).

Reviews by job title

1K reviews
3.0
23 Aug 2022
Recommend
CEO approval
Business outlook

Pros

-Good benefits -Public transportation free with no limits

Cons

-take a long time for basic salary to increase .so to be in safe side demand a stable salary before accept

1.0
26 Oct 2016
Recommend
CEO approval
Business outlook

Pros

Used to be a good working environment before the influx of retired ex SAF colonels n lieutenant colonels.

Cons

Arrogant and incompetent management employed by ex saf regulars. Conduct meetings like briefing to target staffs for embarrassment. Treat staffs like recruits, scolding, insulting and threats. Management call themselves as bros or brothers, each trying to gain the affection of their boss, who is the MD. Getting rid of old staffs and bringing in new staffs who were ex saf regulars with complete no experience and paid handsomely by the HR who is also under another ex saf regular.

1.0
14 May 2015
Recommend
CEO approval
Business outlook

Pros

Forced to give a smile on the surface. Still not too bad for Non-Execs.

Cons

Situation at Ang Mo Kio Bus Depots (which affected other depots in Woodlands & Kranji) For Execs (treated worse than factory workers) - 18-hour work days, 7 days a week. Ridiculous response required to multiple SMS, Whatsapp groups from 6+ AM til 1 AM. Minimum 15 meetings per week, 4-5 meetings per day. - Non value-add discussions on Whatsapp group after working hours, requiring response. - Elitist War-mongering/Mafia mindset at Bus Ops management team, wanting 'whole world' (other departments) to report to them for their Battle Order formation. - Adversarial behavior from Bus Ops senior management with lots of shameful open infighting among senior management, treating others like 'Enemy combatants' . - Expert at ':Leading soldiers on how to charge in battle', just don't ask them what to do after the 'soldiers died' (resigned). , always fighting with managers & SM from Automotive maintenance services and other departments. No work-life balance for Bus Operations & Automotive Maintenance Services. Can't even have a proper dinner & social life, with SMS keep coming. Really pity the MD of SMRT Roads for having such vicious senior management team akin to Siberian tigers devouring Mgrs & Execs for breakfasts. Challenge remains on how is he going to tame them. - Some of above statements might be an exaggeration while under-emphasizing in others but the underlying issues are real and deeply-rooted. - Family life totally destroyed with, spouses/parents/children complaining neglect.

Viewing 1 - 3 of 1,097 Reviews

Glassdoor has 1,264 SMRT reviews submitted anonymously by SMRT employees. Read employee reviews and ratings on Glassdoor to decide if SMRT is right for you.