The pay. There's no minimum guarantee that other companies have (like Canbec, QA, and more). Some days when it's quiet you'll make $30 - $50 over 8 hours. Therefore the turnover rate is pretty high. Management doesn't value employees, messengers or others alike it seems. The nature of the business is stressful, so hearing someone lose their temper isn't uncommon. The whole industry just seems bad, to be honest.