2y
Thank you for your feedback. It sounds like you had some difficult personal interactions that we would like to know more about so we can actually look into them. If you feel comfortable, please forward your concerns to hr@provenaba.com.
We strongly disagree with a number of things that you claim and wish we could understand where your claims are coming from:
1. There are multiple methods provided to all staff to give feedback and raise concerns, from speaking directly with your supervisor, to their supervisor, or even going straight to the CEO. The owners and C-Suite regularly make time to meet with any employee that wants to talk about their concerns, regardless of their position or time in the company. We also provided you with an anonymous ethics & compliance hotline and recurring anonymous employee satisfaction surveys, so you could raise concerns without any fear of retaliation.
2. We can’t figure out where a complaint or comment comes from unless that person actually identifies themselves. Surveymonkey and Google control the anonymity of the responses.
3. Nobody teaches a class on manipulation.
4. We have always been transparent about constructive criticism and our efforts to improve things based on feedback. We have also always been transparent that just because a concern is raised, that doesn’t mean that we will take the action that you might want. Everyone has different opinions and perspectives. We problem-solve issues by committee whenever possible to make the best decisions that uphold our core values, maintain ethical & regulatory compliance, and benefit the most people.
5. If you are not performing well, you will have more attention placed on you. If you are not able to meet our baseline clinical standards, you will be given more support and attention until you demonstrate that you can meet those standards. If you want to work for a company where you are left to be completely independent with no oversight and support, a company with no adherence to high clinical standards and the follow-through with staff to ensure standards are maintained, then we are not for you.
6. We have nothing to lie about and nothing to hide. We even share direct quotes from critical feedback in town hall meetings when addressing them. If we needed to lie to our team about the feedback we received, then we wouldn’t waste our time even trying to collect it. Regularly processing feedback and trying to coordinate actions or policy changes in response requires a lot of work done by many people.
7. Our bottom line is what is best for our clients. You are correct, we won’t let anything get in the way of that.
We hope you are able to find a new employer that is a better fit for you.