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      Protect Line

      Engaged employer

      Protect Line Reviews

      3.9

      73% would recommend to a friend

      (178 total reviews)

      68% positive business outlook

      Ratings by category

      4.0

      Diversity and inclusion

      3.9

      Compensation and benefits

      3.8

      Culture and values

      3.8

      Senior management

      3.8

      Career opportunities

      3.4

      Work/Life balance

      Protect Line has an employee rating of 3.9 out of 5 stars, based on 178 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Protect Line employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      178 reviews
      1.0
      2 Sept 2018

      Sales

      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      - Money money money, if they choose to give you good leads through their I'm house "flow" system, and you are willing to put up with their abuse and B.S. you can make some serious cash. - If you must work here, do yourself a favor and request the OPS department, better management and definitely a better environment.

      Cons

      -Family run brokerage, don't let this highly used buzz phrase fool you, it means that they are a small enough company to not pay sick days, and skip all the other inconvenient fail safes that larger companies are forced to comply with. -Hours.. not only are you expected to work 9.15-7.30, you are also expected to come in early for meetings, and also stay late if the floor has not hit target, this is unpaid, and if you are one of the few who walks out when your shift actually ends, you can literally feel the managers eyes burning a hole on the back of your head. -The entire management team on the sales floor all the way up to the directors is full of passive aggressive people, the lower management get constantly yelled at by upper management, who in turn are expected to pass this negativity onto the sales people... super fun place to be 10 hrs a day. - Do you like to be spied on? Great! then work here. Protect line have it all, from key fobs that track when you enter/leave, how many steps you take, how long you spend in the bathroom, to high definition cameras blanketing the whole office, managers reading your emails and a new voice analytics technology that listens to every single call and feeds back into to the management.. Oh and you never know who is listening to your call directly whether it to your direct manager, upper management or even the directors. -Leads.. they control what leads you get, and sometimes have you dialing very old data, even when you have long moved past training. so you better hope you are one of the lucky ones. -I don't know how they get away with it. but if the leads they purchase don't pick up they are dialed 10 times a day for weeks and even months. -Show some energy! expect to be micro managed if you are not super excited about dialing 3 month old data. -But don't show too much energy! if they see you are enjoying a convo with a co worker they will shut it down quickly. -Finally. if you have a spine, and even a little self respect, find another company, you won't last long here

      1.0
      17 Oct 2019

      I would NEVER recommend this Company

      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      There were no benefits to working here!

      Cons

      Would NEVER recommend this company! This company is in a league of its own and all for the wrong reasons….. Having directly experienced the way this company is run, I would never recommend to anyone, especially those who value their integrity, self-respect, family time, health and overall wellbeing. Unless you are one of the senior management team who are the “selected few” who are respected by the Directors then you are nothing more than a money maker. Even those select few in the inner circle would be dumped the minute they were deemed of no further use. The recruitment process is a string of lies from the minute you speak to the Recruitment Team, when they “sell you” what an amazing family run business Protect Line are. Although that being said they actually love the fact that they are also known as a version of the Wolf of Wall Street. I’m really not sure that is something to be proud of. They will say anything to get you in the door and get your name on their recruitment target board. Once you’ve joined you will be lucky if they even remember your name and certainly don’t expect them to even make eye contact with you or trouble themselves to enter into a conversation with you. They are far too busy trying to impress the Directors and have already moved on to more unsuspecting victims that they are trying to get through the door to make the Directors more cash!! Life Insurance is such a valuable product that protects your loved ones and therefore needs to be sold with integrity and that is certainly what most of the Advisors would love to be able to do, however this is not acceptable as it wouldn’t make the company enough money. I have never worked for a company where you are expected to work over 45 hours a week at your desk and tied to the phone. Even asking for 30 minutes early finish for a Doctor’s appointment is certainly not approved or tolerated. This company is unfortunately unlike any other company I have ever worked for or ever wish to work for in the future. I had to learn the hard way! Recruitment: learn to be honest and show some integrity to your candidates. We are not just names on a board to impress your Director. You have shown yourselves to be insincere and all about your status as the “Directors best friend” rather than genuinely wanting a career in recruitment. Senior Management: take a long look at yourselves and make sure you honestly believe you are doing the right thing by your employees. Put yourselves in their shoes and also think how your family would feel if you were being treated that way

      avatar
      Protect Line Response
      6y
      Thank you for taking the time to write this review. It has taken some time to come back to it due to the content and nature of your complaints. They are so contrasting to other reviews that we receive and to the feedback we get internally. Due to the nature of the comments that were directed at an individual, if we are totally truthful, at first we tried to get it taken down. However, that didn’t feel right to us. We believed that this wasn’t the view of the wider business but we wanted to check! It has been very important to us to take your comments and both share it internally and, as I stated I would earlier in the year, conduct a thorough anonymous survey to secure staff's opinion's, based specifically on that statements you have made. Whilst we are disappointed that you feel the way you do, having reviewed the responses of our own employees we are delighted to discover that your feelings are not shared by our wider Protect Line team. . As an example; when asked 98% of our employees said that they felt cared for by Protect Line. All of our employees said that they felt that ,as a business, our foundations are ethical and whilst you can’t always stop people bending rules, we do have the best interest of our customers at heart and we work hard to stop the bad behaviours of the minority. You stated that at the recruitment stage, we “sell” our roles. When asked, 98% of our employees who have come through the recruitment process said that the role was NOT sold to them, in fact they talked about what a great journey it was and how refreshing it is to have passionate, honest and relatable conversation at interview. Our employees also , on the whole, feel differently to you, with 86% of them happy to recommend friends or family. We were also quite surprised by your comment in regards to being able to make Doctors’ appointments. So we asked our employees if they had ever been stopped from going to the doctors – 96% said no! Thankfully, 90% of employees also disagree with your feeling about simply being “money makers” and 99% of employees said that they felt that they could work with integrity and in an ethical manner. I am sorry that your experience with the Senior Management Team was that they also weren’t thinking about the employees. When asked, the staff used words like “Brilliant”, “hard working” , “caring”,” professional;” “approachable” with the only request really being that our SMT get more time to spend on the floors, which we will make every effort to do. We also took the opportunity to ask how our employees feel about the owners / Directors of the business and the responses were that 97% felt respected by the Directors. We even addressed the more personal commentary in respect of our Recruitment Manager and her friendship with me. It made us think, and we certainly didn’t want the friendship to be a negative but were equally prepared to address it if it was. With people being given the freedom and anonymity to respond with free text, the overwhelming response was that it was not seen as a problem and in fact thought it odd that we would even mention it. Most could see that by virtue of the great atmosphere we have here and how closely people work together, that it is no surprise that fabulous relationships and friendships are formed. We are of course sorry that you did not view it that way. Our recruitment process, culture and working environment continues to get great feedback, every day. We are all here working incredibly hard to ensure that we achieve our company mission of protecting as many UK families as possible. Whilst the overwhelming responses were that people feel that they can work ethically here we are very aware that there are pockets in the business that can be exposed to poor behaviour by the minority and open to manipulation if not managed closely. We are continuously working on a programme of activity, as most businesses do, to address this and it remains a priority for us. Thankfully with an ever growing loyal customer base and early loss of staff reducing, we feel that we must be getting something right. I do want to thank you though. Going through the survey and really opening up to staff to collaborate the views of the business has been a great exercise and one that we will continue into our future.
      1.0
      7 Aug 2019

      AVOID

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Financial reward - if you are a licensed broker or in a management role there is a huge opportunity to earn serious money. The people - friendly, fun and driven individuals that make the long days slightly more tolerable.

      Cons

      Where to start... I Have worked in a variety of different areas of the business during my time at Protect Line I have seen first hand just how broken, corrupt and dangerous this place really is. I’ll start with the financial rewards. This job really does enable you to earn a silly amount of money however you’ll need to be prepared to completely discard your morale compass, personal/social life and sense of well-being. Consultants are as close as forced to emotionally blackmailing and mis-selling to their unsuspecting clients, whilst squeezing ever last penny out of them in the process. This results in a number on the sales board and in turn into the directors pockets. The business operates in a twisted diluted Wolf of Wall Street manor and as it is in most sales roles of the 1980’s the more you are able to manipulate your clients the more handsomely your pockets will be lined. The senior management team - you will constantly be reminded about how much the directors and senior management team do for you every single day. This is nothing more than scare tactics and emotional blackmail in its simplest form. The staff benefits are non existent and you are nothing more that a number. If you are not pulling your weight in the first couple of hours of the day than you are simply dead weight and surplus’s to requirements. The most important thing to the whole senior management team is image. Consultants are required to make sure that our clients leave a 5 star Trust Pilot review after every sale. If anything less than a 5 star review is left than that customer is either bullied into changing their review, or offered financial benefits all so that Protect Line can remain number 1 on trust pilot. Not only deceitful, but also FAKE NEWS. Negative Glassdoor reviews are usually removed as well so don’t expect this one to hang around too long. The mid-level management - I have a general belief that the mid level management team, in most, generally want to aid with the development of their staff. Unfortunately, they are all eventually moulded into puppets who spend their entire working day micromanaging and passive aggressively challenging your ability to deliver consistent sales targets. Training and coaching is non existent and when you are having a bad day you will be reminded about how much support and time you’ve been given and made to feel that the directors aren’t possibly going to be able to eat because of your result. The lies and false promises - these will start in your interview because let’s not forget you will probably be interviewed by somebody who in short is a salesman. You will be told from the start about how this is a family run business and how much you will be cared about blah blah blah. Do not be fooled! Yes this is family run business but you and your family are not important. The hours are unimaginable with zero flexibility. You will be made to work outside of your contracted hours unpaid and you best not get sick as you will not be paid, or even be able to consult a doctor because work is too important. The carrot will be dangled consistently about progression and it all seems too good to be true... and that’s because it is. Progression is non existent. Nearly every manager that is brought into the business is demoted and ends up on the phone selling. There is a huge level of attrition contrary to the warped beliefs of the recruitment team and you are quite simply as disposable as the last person to leave. In short avoid working here if you value your family life, social life and yourself. The stress, anxiety and sacrifices are not worth the financial benefits.

      avatar
      Protect Line Response
      6y
      Thank you for taking the time to leave your views, and provide us with detailed feedback. We are sorry to hear that you feel the way you do about your time with the business. We take all feedback as a learning opportunity and therefore we will be certainly taking the time to evaluate and reflect on your comments. I felt it important to respond to some of your points individually with the aid of providing clarity and balance. When the business was set up the decision was made to offer higher than average basic salaries and bonuses, rather than an extensive benefits package. However over the years this has evolved and a bespoke package is on offer for those within performance related roles, which includes car allowances, additional holiday, suit and clothing allowance and a personal cleaner. This is something we do review as a business, and with the fullness of time we are wondering if we need to look at options of salaries at reduced levels so we are able to offer benefits such as sick pay. In 2017 we introduced an employee benefit called Babylon which gives employees access to emergency medical appointments online, which the company pays for. This allows individuals the option of seeking medical support quicker than their own GP, as we recognise that many people in and outside of our business do not always afford themselves the time to visit the doctors. Of course staff still have the option to visit their own doctor and as a business we fully support this, with multiple people doing this each and every week. Our Babylon service has been used by many staff, and I know as a result there have been instances where individuals have received treatment or a prescription within hours of making an appointment, which they are very grateful of. Trust Pilot is a platform in which customers can leave their own feedback about their experiences with us as a business. A huge amount of these reviews mention our agents by name which they are incredibly proud of. There have been some situations where customers have left a positive comment, coupled with a low rating. In this instance we have reached out to customers to clarify if the rating was accurate based on the positive comments. As a result some customers have gone back on to amend their review. On the odd occasions where there has been a genuine dissatisfaction of service we have naturally engaged with those customers to better understand the situation and seek to remedy it. We truly believe that mistakes happen in any organisation when servicing customers, however the manner and spirit in which a company seeks to remedy such situations truly defines them. We are saddened to hear your comment that our Trust Pilot reviews are fake news, given the high volume of heart felt comments that customers have left about the service that many of our hard working staff deliver. In addition we are certain that if we were bullying customers into changing their reviews or financially rewarding them, that this would have been reported to Trust Pilot and they themselves would have taken action. You have made reference to Glassdoor reviews being removed, and you are correct that earlier this year Glassdoor removed one as it contravened their policy. There was also a recent review that was posted at a similar time to this one, which Glassdoor also removed as again it contravenes their policy. There are instances where people have struggled to make the transition into their role whether at Management or agent level. Our initial approach is to identify the root cause and how best to move forward from this through discussion with the employee. On some occasions we have looked at alternative roles within the business as this enables an employee the opportunity of staying in continued employment, without having to secure another role. Reading your review has made us realise that our good intentions have the capacity to be perceived differently, so with this in mind should we face a similar situation again we will give deeper consideration to this. As a business we have recognised that further training and development would be beneficial with all levels of employees, and as such have introduced a Head of Learning and Development and other coaching based roles in the department to focus on these areas. In terms of our hours- a number of our roles do offer flexibility at recruitment stage, and as such we have a variety of both part time and flexible working patterns across the business. In the last year changes have been made to various departments finish times to reduce the impact of people’s personal lives, as we recognise it has been a former business challenge. We hope our responses have been taken in the spirit in which they are intended which is to provide balance. You have definitely given us things to go away and reflect on as a business, and I thank you for taking the time to provide us with your views. It does however lead us to wonder why you remained in the business for over 3 years given the strength of your views, and had we been aware of how you felt earlier in your journey if we could have openly discussed your concerns, and if it was beyond resolution, parted company in a more positive way. If you would like to discuss this further please do not hesitate to contact me directly.
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      Glassdoor has 181 Protect Line reviews submitted anonymously by Protect Line employees. Read employee reviews and ratings on Glassdoor to decide if Protect Line is right for you.