ProCredit Bank Reviews

There are more cons than pros. First of all, people in top management are disrespectful, they yell at you and do not give you a chance to speak. The information that gets to them is censored or is presented as a lie, in order for them not to get mad at the whole branch. Your work is not being recognized and your efforts are disregarded. The training from abroad may have some good aspects, however, there are two major flaws: the workload is extremely high, you feel very tired and have absolutely no time to take care of yourself. You get 4 hours of sleep at best, because you must start working from early in the morning to late in the night; you might finish the classes at 7, 9 or 10 pm, but you must work at projects for next day, meaning you stay up until 2 or 3 or 4 AM, and do it again the next day. The conditions, such as the food, even though it's free, it's very bad, that's why you must buy yourself extra food. The classes are not well structured, they claim to teach you all that is needed but this does not happen, and they did not explain concepts from scratch, as it has been promised. Second thing is that this 3-months training does not prepare you at all for what you must do on the job, and when you get back, there is no proper training; you must catch the procedure from your colleagues, if they are willing to teach you or show you, but then again there are expectations for you to perform, when you still do not understand what there is to be done. The procedures change very often and this can be problematic for a new trainee; this procedure is not well organized, somewhere you can find it; the information is scattered, not updated and hard to find. The targets are extremely high, especially during times like the pandemic, given the fact that they say they do not have targets; to give an example, if you say that the client doesn't have funds because of the crisis and the loans he has, they do not believe you and say that this is not a good excuse. The prices are very high, such as for a luxury bank, but the services are at best mediocre. Their values, such as transparency, open door communication and integrity are not being respected, the client does not receive all the information he should know, the management doesn't listen to your feedback and you are being held accountable for trying to provide the feedback (about the clients, about work environment, about some people etc). What is presented like a nicely wrapped package is, in fact, very disappointing from the inside, especially for people who have expectations after hearing the theoretical presentation of the institution. You must step on your morals and also get humiliated and yelled at, and that is why many of the employees are leaving very soon, most of the clients are dissatisfied and many have left or refused to collaborate due to the bad reputation of the bank. This institution doesn't care about its clients, and that directive comes from the top management who does not understand the logistic for handling a client from A to Z. People have been scolded for doing their job in assisting the clients, with the claim that "this is not a charity", yet, at the same time, asking why aren't we doing "customer care". People are doing everything that they can for the business to run smoothly and the client to be satisfied with the services they are paying dearly for. However, top management has a very antagonistic understanding of what serving the client means. For what's more, during the peak of the pandemic, we've been obliged to go to work for aspects that could have been handled from home, for the reason that the people are "lazy", when in fact people were working overtime. There is much more to say, but all in all, many of the employees live in fear in this company, do not have the freedom to speak and that is why many valuable and skilled people choose to leave very soon. (*I am not sure how things are going in the other countries, but in my country this is what is happening).