Pros
The company has potential. It’s a niche agency that once had a strong reputation and offered a solid working environment. There are still some talented and dedicated people on the team who care about the work and the clients. With the right leadership and operational changes, the company could regain its footing and become a great place to work again.
Cons
After a major shift in leadership and operations in the last 2 years, employee and client turnover spiked almost overnight and never really settled down. Simply put, there isn’t enough experience at the top to delegate effectively or run a marketing agency the way it needs to be run. No matter how many clients are brought in, the company refuses to hire enough people to handle the workload. As a result, we end up in a constant loop. We scramble to prioritize a few clients who’ve been neglected due to lack of capacity, then shift focus and neglect others until their performance drops. Eventually, a client leaves because the damage can’t be reversed, or an employee leaves out of frustration. Then the cycle starts again. On top of that, leadership has no real sense of the company’s culture. Nearly everyone outside of leadership is frustrated, but few are willing to speak up because when someone does, they’re often let go. And when people leave on their own terms, leadership tends to spin it as if that person was never a strong contributor in the first place.