PiF Technologies Reviews

As a member of the executive team here at PiF, I do acknowledge and appreciate both your opinion and your experience while working here. Employee separation is difficult and something we take very seriously. That said, the PiF product offering includes 4 software solutions; document management with advanced workflow, intelligent data capture, robotic process automation, and smart web forms. Three of the products include artificial intelligence. Given the market adoption of those technologies and value they create to businesses, our customer acquisition experience is based on leveraging technology to help businesses become more efficient. Additionally, the document management offering is DocStar - owned by Epicor - a global company with $1 Billion in sales and 4,000 employees. PiF, DocStar, and Epicor are all confident in the value that DocStar provides to our customers. Executing on a daily basis is important for all roles in our company, including Professional Services, Operations, Customer Support, Administration and Sales. Performance goals are documented and especially clear for the sales team both in written format and during weekly 1:1 meetings with sales management. Whether it be daily metrics of calls and appointments or successfully demonstrating the value of our four different software products, we do actively hold our team accountable for their production. Let’s not confuse accountability with micro-management. Appreciating our employees and maintaining a positive culture is important. That starts with transparency and employee recognition. As a privately held company, we share our financial results with all employees during our quarterly meetings to show and discuss how we’re doing as a business. We encourage co-worker shout-outs to celebrate team members going the extra mile. We also select an employee of the quarter and gift them an individualized reward for their hard work. We recognize the competitive nature to retain employees and over the past 2 years, we have implemented organizational changes to better benefit our team members including an unlimited PTO policy, a casual dress code, and a dog-friendly office environment. All of that said, we were happy to celebrate more than 14% growth in 2018 - a direct result of our team's hard work and a 94% customer retention rate. If you’d like to discuss your personal experience further we encourage you to contact us directly.