Pros
There are a couple of pro's here. - They were nearby in Buckhead - Free lunch - Lots of equipment to get your hands on - They have a great deal of experienced engineers in their support offering.
Cons
In my time with TSS I survived a couple acquisitions. I didn't last the most recent one. I don't particularly care that the elevators never worked and the free lunch was usually objectively terrible; but, I did mind how employees were treated, facilities were managed, and technology was implemented. Company Management was entirely spending averse towards anything that didn't benefit marketing or sales activities. To the point where the datacenters were never stocked with spares of much of anything other than the most frequently replaced items and most of the equipment is outside its service life before the company acquires it. The newest employee workstations were 7 processor generations old when they were acquired late last year. Anything the company acquires is used, refurbished, and/or in disrepair. This includes workstations, servers, facility power, facility cooling, and other aspects. This is to the point where the downtown location now relies on floor-standing air conditioners because the company doesn't want to repair the actual air conditioning system. This brings me to another problem: out of site, out of mind. The downtown datacenter has been left to rot along with the employees left to staff it. The main office has undergone recent renovations to provide a welcoming facade for incoming employees from the recent acquisition but the downtown location lacks functional and safe plumbing, reliable air conditioning and power. The datacenter also has serious design flaws in the actual chilling system for the servers. It's amazing that there isn't more duct tape used. Maintenance is handled on a per-emergency basis as management refuses to staff adequately and these issues are treated as temporarily because... The "We-A-Gonna" attitude is rampant in the office. Management will declare a vision but planning is lackluster if present at all; and, things are implemented in a slap-dash fashion leading to quarter and half-baked tools and infrastructure. Planning sessions were discouraged and because new tools were only half-implemented while the old tools would still be used as well. This led to 3 concurrent ticketing platforms in a company of (then) 30 people. Any attempt to suggest changes to increase efficiency was treated as an affront to whomever provided the tool instead of constructive criticism. Most importantly to ever bring up an issue with or without a solution in a meeting was strictly taboo.
