The managament in the Customer Care department are some of the most unprofessional human’s I’ve ever witnessed. They spend all day doing their own personal life admin, avoiding the main core of their job, it's as if they were trusted with the department decades ago and have been allowed to create a company around their own life and preferences. However when you learn how young some of them are, it's just wild they are at the position they are at.
When they do switch into managment mode it's standard micromanaging, passive aggressive levels of communucation, condescending levels of communication and creating a hostile working environment.
Members of management talk atrociously of other members of staff but then proceed to be overly friendly to them minutes after saying some of the biggest HR red flag level of comments about them loud for other members of the team to hear, it’s quite uncomfortable to witness these exchanges.
You’re not allowed to build a relationship with any of your colleagues, things like being away from your desk or being seen to speak to other departments is gossiped about and fed to other management,
The hours are unnecessarily long, the concept of working from home is dangled like a carrot, the milk machine looks like it is pouring out discharge, the fruit box gets snaffled up in 5 seconds besides one hard pear that sits out for 5 days, to the point I’m surprised a manager hasn’t gone over to the pear to ask them why they’re not in “available” to take calls?
The toilets both mens and womens - I have no words.
Their are no career opportunities for 12 months, even if you wanted to take a step down and go to a department like Payroll, which is less pay, but based on hearsay, isn't no better.
A bullying type of atmosphere I’ve not experienced in an office before, beyond monitoring toilet breaks and rewarding favourites that do a fraction of the work other members of staff would do.
Relationship with other departments are wild - a bunch of he said she said but from grown adults.
The service offered is faulty and floored which results in back to back negative calls of people complaining and I’m sure you can imagine the “can I speak to the manager?” “they want to speak to a manger” “tell them I’m in a meeting girlie!” *proceeds to sit on their mobile phone* scenario that happens regularly.
There is no sick pay, it follows SSP, so if you caught covid, like myself and needed 2 days off after a weekend to feel somewhat normal, you were not entitled to be paid for that. You have to make a deal with the devil to go to a Doctors Appointment. Holidays also feel like an award not an entitlement, I witnessed one member of staff get questioned on an internal email because she had a days holiday booked off each week for the whole of one month.
A really awful department to work in, in a company that would have you think they no know better.
