Terrible work-life balance and incompetent management
Pros
Getting to work for elite, high-value, and VIP customers, having a sense of importance and building hospitality experience.
Cons
-NO PTO/ TIME OFF- Management keeps us all short-staffed and whenever anything comes up whether someone has health issues, needs to attend a relative's funeral, or any special events, or generally try to approach a work-life balance, they deny requests, or approve others based on favoritism and give off canned responses that "we hire based on open availability and we can only approve requests based on business needs" -High turnover, so no one is ever experienced enough to keep up and as the rules keep changing, no one has a good sense of regulations or policies -completely incompetent and unprofessional middle management that sets unclear and unachievable expectations for the team -management targets you if you're unwilling to divulge personal information about your life or lifestyle and claims people are not "culture fits'" -The managers are prejudiced and write people up for minor miscommunications, in a role with so many moving pieces, and when others make the same mistakes, they're not written up. The company runs on favoritism. -There are hush-hush policies such as forced overtime and employees are repeatedly asked to keep them quiet -They sell the job to you as if you're able to advance in the company after a certain amount of time but submit false write-ups and look for any reason to speak negatively about your performance so that when you've worked there long enough to advance in the company or learn something new, you're no longer eligible for new positions.