Orchard Reviews

Corporate would move the goal-post on goals to hit milestones or bonus targets

My experience with this company was disappointing due to what I felt was a lack of transparency and accountability from management. Agents are often assigned highly distressed sellers and difficult situations, then held responsible when those clients do not convert. In many cases, I was expected to work with homeowners who were significantly upside down on their mortgages, and if I could not convince them to move forward with a sale, it reflected negatively on my performance. I was repeatedly told I was on track to receive the volume and quality of leads that had been promised, but in practice it appeared that lead distribution was far from equal. Easier-to-convert opportunities seemed to be directed toward favored agents, while more challenging clients were distributed among the rest of the team. I also found the company's value proposition to be unclear. Many of the services presented as proprietary or in-house are actually facilitated through third-party providers. Programs similar to what is offered can often be accessed directly through companies such as HomeLight or Homeward, yet the distinction is not always made clear to consumers or agents. My biggest concern arose after leaving the company. Despite being told that my client information would no longer be used, former clients, friends, and family members have continued receiving outreach from the company. One of my current clients has informed me that they receive emails on a weekly basis. If accurate, this behavior is inconsistent with what was communicated to me and raises serious ethical concerns. Overall, I found the culture to be one where responsibility was frequently pushed onto agents while leadership avoided accountability. Based on my experience, I would advise anyone considering employment here to thoroughly research the company's practices and ask detailed questions about lead distribution, client ownership, and post-employment policies.