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      Orange Tree Employment Screening

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      Orange Tree Employment Screening Reviews

      3.4

      57% would recommend to a friend

      (21 total reviews)

      Renee Ernste

      84% approve of CEO

      39% positive business outlook

      Orange Tree Employment Screening has an employee rating of 3.4 out of 5 stars, based on 21 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Orange Tree Employment Screening employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

      Reviews by job title

      21 reviews
      1.0
      21 Nov 2016

      Pathetic and slow

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      None lazy company with lazier customer service

      Cons

      They assure they do searches quicker than any company but that is incorrect. Lazy lot of people take their own sweet time not realizing how crucial the results are to a persons employment. Go with hire right. Far from quicker!

      avatar
      Orange Tree Employment Screening Response
      9y
      I am sorry to hear about your experience. As a current employee you know we do monthly metric meetings to go over each team’s turnaround times. We are very open about how teams are doing with workloads. To review your concern above, I did check in with the Customer Service Manager to see how our TAT is currently. It looks like we are just outside our standard scope of 2 hours – last month was 2.2 hours to first response in our ticketing system. This last week showed some great improvement to 0.9 hours. Please remember we keep an open door policy in our office, either myself or any manager would welcome any suggestion and concerns you may have. Mike Hovorka VP, Research/Vendor Partnership
      1.0
      3 Aug 2016

      Toxic workplace

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The benefits and salary were competitive.

      Cons

      Very high turnover. If you are not best friends with the COO or crazy enough to be a pet project (she is a former therapist) then your days here would be numbered. I believe she enjoys hiring and firing people, it's like sport to her. It's all smoke and mirrors here, they promote a fun healthy environment but it's truly toxic.

      avatar
      Orange Tree Employment Screening Response
      9y
      Thank you for taking the time to write this review. I'm glad to hear that our compensation and benefits are competitive. We are committed to creating a culture where people are valued and feel empowered to succeed and grow. I'm sorry and disappointed to hear about your experience. We value and consider all feedback and we'll continue to find ways to improve and create a work place where all employees feel appreciated and heard. Thank you again for your feedback as it will help make Orange Tree a better place. Renee Ernste, President/COO
      2.0
      14 Jun 2017

      Look elsewhere

      Customer care consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      The President / COO is very hard working and knowledgeable. She is what inspired me to continue on despite initial friction between team members. The VP of Compliance is also very kind and helpful. If either of these two left the company, I wouldn't see value in working here.

      Cons

      Small company, not much room to advance in other roles, poor training, high-turnover, very few sales / new clients brought in. The customer care team is great if you enjoy being tied to your desk, phone line and missing out on after hour company events. This team operates with direct micromanaging. The managers can see into your inbox and every question that comes your way. This team is very small and to my knowledge, never surpasses four team members. If and when the company grows, there should be more than four people as the work is very time consuming and manual. This team is graded off of response rates, numbers and has a dedicated clock in / clock out frame work. Upon my time at Orange Tree, I went through three direct managers within one year. Coming into this role, I was informed that "not many survive", however, I was willing to take that risk. Now that I have moved on in my career, I am much more happier, content and I am treated like an adult. My new company values hard working and kind individuals that want to see others succeed.

      avatar
      Orange Tree Employment Screening Response
      9y
      I appreciate your feedback, thank you very much for taking the time to share your perspective and experience. I also appreciate your kind words. I'm happy to hear that you have landed in a position where you feel valued and appreciated as that is always our wish for everyone we meet. Based on your feedback, we fell short in creating that environment for you and for that I'm very sorry. i would agree that working directly with clients is challenging and difficult work and that we have experienced some turn over through the years in search of the unique person that is best suited for this position. Yet the performance of Orange Tree's Client Success team speaks for itself as they have achieved at least a 95% retention rate year over year for the past 10 years. This has been and continues to be an extraordinary team. I appreciate your comments that more training is needed. And I think you're right. One of the reasons we implemented a highly visible system is to both facilitate training and provide much needed work/life balance to our Client Success Team so that when they are out of the office they can refresh and rejuvenate with the confidence that the rest of the team has visibility to their work and can very adeptly back them up and meet the needs of our clients. We are always thinking about how we can improve the training and onboarding of our colleagues as we deeply desire to be a workplace where everyone can thrive, be part of a strong team, work on challenging projects, and feel both appreciated and valued. I wish we had been that place for you. Thank you again for taking the time to provide your thoughts as we will take your feedback and become a better company. Renee Ernste, President/COO
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      ReviewsOrange Tree Employment Screening reviews

      Glassdoor has 21 Orange Tree Employment Screening reviews submitted anonymously by Orange Tree Employment Screening employees. Read employee reviews and ratings on Glassdoor to decide if Orange Tree Employment Screening is right for you.