Question 1

Is OneSupport a good company to work for as a Customer Service Representative CSR?

Accepted Answer

Customer Service Representative CSR professionals working at OneSupport have rated their employer with 1.9 out of 5 stars in 19 Glassdoor reviews. This is a lower than average score with the overall rating of OneSupport employees being 2.9 out of 5 stars. Search open Customer Service Representative CSR jobs at OneSupport now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at OneSupport.

Question 2

Does OneSupport pay Customer Service Representative CSR employees well?

Accepted Answer

Customer Service Representative CSR professionals rate their compensation and benefits at OneSupport with 2.0 out of 5 stars based on 19 anonymously submitted employee reviews. This is 33.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries and benefits at OneSupport.

Question 3

How happy are Customer Service Representative CSR professionals working at OneSupport?

Accepted Answer

15% of Customer Service Representative CSR employees at OneSupport would recommend their employer to a friend. This rating has decreased by 69% in the past 12 months. Customer Service Representative CSR professionals have also rated OneSupport with a 1.9 rating for work-life-balance, 2.5 rating for diversity and inclusion, 1.7 rating for culture and values and 1.7 rating for career opportunities.

Question 4

What are the top reviewed jobs at OneSupport?

Accepted Answer

Customer Service Representative (89), Technical Support Representative (86), Tech Support Representative (32), Technical Support (29), Customer Service Representative (CSR) (21), TSR L1 (18), Tech Support (18), Tier One Tech Support (11), TSR (8), Team Leader (8), Technical Support Specialist (8), Technician (8), Customer Service (7), Customer Care Representative (6), Customer Support Representative (6)

Question 5

What are the pros of working at OneSupport according to real employee reviews?

Accepted Answer

"Work from home and flexible schedule" ((in 177 reviews)); "flexible schedule great for students" ((in 42 reviews)); "Great people to work with" ((in 30 reviews)); "Flexible hours and can change schedule how you need" ((in 26 reviews)); "The benefits are good too" ((in 21 reviews))

Question 6

What are the cons of working at OneSupport according to real employee reviews?

Accepted Answer

"Very low pay for tech support considering we have to deal with irate customers on a daily basis and the stress we go through." ((in 144 reviews)); "The training is terrible and does not prepare you for the real job that you're expected to do." ((in 70 reviews)); "Upper Management is completely disconnected." ((in 13 reviews)); "Raises were also tied to randomized customer reviews, meaning nobody I knew ever got one because customers never filled out enough." ((in 13 reviews)); "When you are being screamed at, and the customer requests a supervisor, it takes about 20 min for a supervisor to contact you back." ((in 12 reviews))

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