OSL Retail Services Reviews

3.2

54% would recommend to a friend

(1,556 total reviews)
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Brett Farren

60% approve of CEO

49% positive business outlook

OSL Retail Services has an employee rating of 3.2 out of 5 stars, based on 1,556 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OSL Retail Services employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

2K reviews
1.0
4 Aug 2018

SCAM ALERT

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I was smart enough to see there scam early.

Cons

Crooks who will steal your pay.

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OSL Retail Services Response
7y
Hey there. We were able to loop in our HR team and it looks like you got paid after all. We’re glad we were able to work this out with you quickly! Thanks for working with us to supply the correct information we needed. Just so we’re on the same page, OSL does in fact employ thousands of awesome people across the United States and Canada who are paid in a timely manner. No fake news here. Cheers!
3.0
21 Oct 2015
Recommend
CEO approval
Business outlook

Pros

I love the people I work with including the District Manager. We make 10% commission on all cellphone related accessories. OSL (Walmart Wireless) carries 7 major companies if you include chatr. We make $5 - $15 in commission for cellphone sales but that's no where close to the booths at the malls. You get 50% discount on your cell phone plan with Bell, Virgin, Telus, Koodo, Rogers, and Fiso. You get to see the latest tech and have awesome Reps for the cell phone companies that come to improve your understanding on their products and plans. Also these Reps only represent Multi Carrier Companies so they are really fast at responding and trouble shooting your issues.They also give out online currency that can be used to buy prepaid gift cards if you answer their questions or sell their phones (They basically are bribing you but I am okay with it).

Cons

We work at Walmart with Walmart branding on our shirts and that's really confusing for customers. At some locations there are more OSL (Walmart Wireless) associates than Walmart electronics staff creating more confusion for customers. Its not the customers fault for asking for help when I applied for OSL (Walmart Wireless) I was actually applying for electronics but instead talked to the OSL (Walmart Wireless) thinking they were Walmart employees. They make the schedule 45 days in advance so its really hard to plan anything but most managers are happy to switch some shift around. There is a lot of useless paperwork because Walmarts system is so old and unable to connect to our software that keeps track of your sales and commission. That's why we have to manually input all sales and till count into our system manually. This adds more work for the manager who goes through all the files to see if their were any errors. To be honest this company is still growing and it always changing procedures to better improve the company and I truly think it will be a beautiful company to work for in the future.

1.0
7 Dec 2023

More than a bit sketchy

Recommend
CEO approval
Business outlook

Pros

The people were nice enough

Cons

Never received my first paycheck because my card wasn't activated because OSL had my paycaed sent to a different town to a manager who kept it until my second payday, and Daily Pay auto dumps your paycheck to the Wisely card that if it isn't activated makes the money disappear. Brought it up to my team lead, and never heard anything back. On top of that you can't use the card for most stuff unless you "upgrade" your card... and for a fee of course. Never received my last paycheck to include any commissions I supposedly made. No flexible schedule like they advertised. Must be there mid day through supper time, so bad for people with kids. Threats of losing your job if you don't force post paid on at least 20 people a month. The commissions are ultra low unless you make that 20 sale minimum. Forced to do "donut calls" if you cannot force a sale every single day. M.E.s in higher traffic, more affluent areas get praised for making sales they were going to get anyway, while those at low traffic low income areas have to worry about their livelihoods and get treated like they don't try even thought they HAVE TO put in more effort to talk someone out of food money to buy a new phone. Was made to feel I wasn't a part of the team due to the fact I never received my uniform. I was made to use an oversized used shirt of the opposite sex that had holes in it. The training was bare minimum at best.

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OSL Retail Services Response
2y
Hello, thank you for connecting. We're very sorry to learn of your experience and take these concerns seriously - your feedback will be escalated for further review as soon as possible. Wishing you all the best, thank you again.
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Glassdoor has 1,647 OSL Retail Services reviews submitted anonymously by OSL Retail Services employees. Read employee reviews and ratings on Glassdoor to decide if OSL Retail Services is right for you.