Novelship Reviews

3.4

56% would recommend to a friend

(84 total reviews)

Richard Xia

64% approve of CEO

51% positive business outlook

Novelship has an employee rating of 3.4 out of 5 stars, based on 84 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Novelship employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

84 reviews
2.0
7 Dec 2020
Recommend
CEO approval
Business outlook

Pros

A fast-paced and challenging environment with great opportunities to solve difficult problems on your own. An intern run company. Employees are fun to work with.

Cons

Not the best place for career progression as they have yet to figure out their structure. Some of the senior management has poor communication skills and would rather send passive-aggressive hints than to directly communicate with you professionally or even on a human level. The company demands a lot but gives little in exchange for the time, blood, sweat, and tears that employees put in. We don't have many benefits here at Novelship and whatever we employees have done to boost morale back again (Friday Drinks, R&R) has been swiftly shut down for unknown reasons. The company's values are pretty much as standard as it gets - they don't do illegal things and that's a good thing. But expect no compassion or understanding from upper management as their style has always been to fight first, triage later, except the fight never ends. Also, the company severely lacks empathy and did a terrible job maintaining or even checking in on their employees' mental health during the Covid lockdown. Their lack of awareness of how their employees are doing mentally and emotionally has been somewhat troubling. The turnover rate for new hires has been really high and throughout my time working here I've seen employees barely lasting a few months. This can also be attributed to the company's international team (who do tremendous work) and the bulk of interns they hire to fill up the manpower.

3.0
30 Aug 2021
Recommend
CEO approval
Business outlook

Pros

Products, Tech & Marketing Teams are pretty passionate, professional, and always put the company first

Cons

Chris can be seemingly unprofessional at times and let his temperament/anger get the better of him. He will not hesitate to let his anger be known through obvious banging of the tables, putting things down harshly (I am refraining from using "slamming" though I believe that's how most people would describe if they experience it) so that it is clear he is unhappy about something. Such violent tendency can be quite scary if you are the lone female staff left in the office, which is in a relatively vast industrial building, in the evening or over the weekends. Richard can at times be seemingly too disconnected from the ground as he focuses on getting the necessary funding. While that is good for the business, he does not have first-hand on-the-ground experience of what the employees are feeling, or what the customers are thinking. --- As the team is pretty lean, there's definitely opportunities to progress from a career progression/development standpoint, to take on senior leadership positions and learn new skills. However, due to the seemingly incompetent leadership among the founders, if the business can't progress faster than expected, one's career development will also be limited. C-level managers/HODs are really the backbone of the leadership. They are relatively passionate, professional, and skilled. However, in the face of incompetent leadership at the founders level, they are very much restricted as well. Culture wise, the team members had tried to create a very inclusive and fun culture. However, I severely marked it down because Values carry more weight in my opinion, and this company has no people-centric values. The proclaimed wolf culture is non-existent.

avatar
Novelship Response
4y
Thank you for your time and we take this feedback very seriously. We will conduct internal review to investigate this further. We are sorry that your experience is less than satisfactory but thankful for the feedback nonetheless. Wishing you all the best in your career.
1.0
6 Feb 2023

New year, same old novelship

Recommend
CEO approval
Business outlook

Pros

Nothing. Just trying to meet the 5 word minimum.

Cons

With an avenue up for ex-employees and customers to share more about their real experiences with Novelship to potential investors, all we can say is all the best for your series B. What can we say that hasn't been said yet? - Offering 500 novelship points to employees so that they write positive reviews on glassdoor so that the company will appeal more to investors. - The founder's direction and plans for 2023 makes 0 sense other than continue to worsen the business outlook of novelship. Existing employees and customers who are in the know can't help but laugh and mock it. - Having a co-founder that genuinely believes that no matter how poorly customers are treated, they will always continue to buy and sell from novelship. - Blindly dumping money on a seemingly (not) good partnership that resulted in nothing. - Refusing to pay commission due to employees until the mention of involving authorities and only then agreeing to pay up. Then informing the employee to be hush about it and not let others know that they were paid. - Feigning ignorance about damages to products made by staff until customers provided proof and demanded for proof from the company. Only then did the company finally admit fault and pay them. - And many other points ex-employees and customers will share with the potential investors.

Viewing 1 - 3 of 84 Reviews

Glassdoor has 116 Novelship reviews submitted anonymously by Novelship employees. Read employee reviews and ratings on Glassdoor to decide if Novelship is right for you.