Netmatters Reviews

- Poor staff parking solutions. - Inaccurate job titles. - Generally rude and unhelpful management. - Damaging to mental health. - Questional behaviour from some staff that leans towards bullying. - The IT management is non-technical which has caused numerous issues when trying to explain the most basic things (Leads to unrealistic expectations). - The people running the teams (Pods) are generally not even close to being qualified for that position. Makes for some poor work life. - You are expected to log 480 individual minutes and you are very heavily expected to log almost all of this to customer time. First of all, who can account for 480 minutes of thier day down to the minute. Nobody is able to genuinely and ethcially log that time down to customer facing work, it's just not even close to viable. If you log any time that is not able to be billed to a customer you start getting questions and meetings, it's just so weird and shady. - A lot of the people I worked with, myself included had a lot of difficulty logging all 480 minutes becasue, well it's just not possible to do ethically and you are made to feel bad for logging non-billable time. Even though you constantly sturggle and tell them you have issues with it they provide literally no help other than a meeting to say you need to get better at it with absolutely no direction on how to imrove (The only way being to log time unethically, I was genuinely told at one point, to add a couple of minutes onto my logs here and there...... "as long as it's not blatant"....) - I've never had a job before where I wake up and genuinely dread the drive into work because I know how miserable I am going to be. - You get the job advertised as a first line. You are NOT a first line you are a second line. I'm not sure if Netmatters are just this ignorant but it seems like they just call you a first line so that they can pay you much less. Any other company this job would be called and paid as second line technician. - Any chance for training is generally non-existant or soo slow to ever come around, you usually way too busy to be doing any kind of meaningful training. - It was quite damning when speaking with recruiters when looking for a new job, every single recruiter I spoke to was well aware of Netmatters and how much negative press it gets from the endless people leaving. - Insanely high staff turnover in IT. I worked with countless people who started and left before me because it's just not a nice place to work, one of the new guys in my team told me that he hated working at Netmatters so much, he used to cry when he got home because of how taxing it is to work there mentally. - Netmatters has some very *interesting* ideas... I was told by someone at the top after I had a few legitimate medical absensed from work that even if I am ill, I should come in anyway and they will tell me if I look too ill, no he wasnt joking he was dead serious. - I have genuinely damaged my mental health working here. - Even though there are opportunites to learn here, they are not often and it certainly wasn't worth it in the end.

The culture within the company is toxic and this is set purely by senior management. If anyone works here for an extended period of time it will be detrimental to their mental health. I spent the last years of working here hating my job and I found this carried over into my home and personal life. There are mental health posters dotted around the office with who to speak to to get help but this must be done in your own time and not on company time. The irony is lost on senior management that the reason mental health declines is due to the rules, procedures and the environment they enforce. Senior management force employees to work a certain way when they themselves don't follow the same rules. The company is very much built on a “do as I say not as I do” mentality. When challenged on anything or a new idea is raised its always “leave it with me” when nothing comes of it in the hope the idea is forgotten about. This leads to a feeling of worthlessness in the workplace. Everyone is forced to log 480 minutes and everything has to be justified. This causes time logs to be exaggerated costing clients more time and money than what they are actually using. Management uses words like efficiency which is another way of saying we want to squeeze even more out of employees . During my exit interview I discussed the time logging and how so many people struggle with it and how many Glassdoor reviews reference this as an issue. HR confirmed this is raised in every single exit interview but yet Senior management have not adapted to the feedback or reviews purely because less time logged = less money in their pockets. To help those who are struggling with logging their 480 minutes each day Senior Management brought in weekly time logging of 2400 (480 x 5 = 2400). Meaning if you can't log 480 one day you have to make it up over the course of the week to make sure you are logging a total of 2400 minutes. This only compounds the issue for employees who cannot log their time as they are waiting/worrying all week to be told off at the end of the week for not logging 2400 minutes. This is particularly infuriating when Senior Management will log one time log per day, of 480 minutes, with the notes of “Bus dev” or “Various Stuff”. Having worked at Netmatters for so long I knew how to “play the game” and log my time but I have seen so many employees struggle with the time logging and constantly be questioned and harassed to the point where they either get fired or have to leave as their mental health has taken such a hit. I always said that I would recommend anyone starting in IT to work for Netmatters for a year or so to gain the skills required to work there and then look to move on however having left and realised there are so many better companies out there I very strongly recommend no employee looks at Netmatters as a viable option. There are so many companies out there who do truely respect you as a worker and will make your working life so much more enjoyable. Do not be surprised that a 5 star review will now appear after this review. Once this review has been submitted the digital marketing team, within Netmatters, will get a task in their queue to raise a fake review or find someone new and naive to raise a 5 star review to push this review down.