NanoString Reviews

Meaningful upward mobility is not available to people binned into the vast wasteland of "Research Associate." More senior staff (i.e. non R.A.) are offered career growth, more frequent promotion and larger % pay increases.

On your immediate team, there are likely some really great people, but just one level higher - yes, even in middle management - watch out. This company is definitely a "stay in your lane, keep your head down, say YES, and ask no questions" kind of place. Management, esp SLT all the way to CEO, reward and recognize the Yes Men. On paper, the Customer Experience team works with Sales, but in reality Sales and leadership own Customer Experience. They are running a churn-and-burn employment strategy among these field people. This is fine if you've never been in sales or field apps before, as there are a ton of guardrails, rules, and politics to adhere to; you could learn a lot, then plan to leave in a year (this is the going trend). If you've been in sales or apps support before, do not come here. Your passion, your brain, your motivation will suffer. The technology is a massive burden to support, so be prepared to apologize a lot to your customers and rectify the sales message customers were sold on. All the way to the top it's toxic. CEO explains the poor pay as "it's an honor to work here," so be prepared. As other reviews reiterate, pay is poor, retention is low, promotions are nearly impossible or rewarding. Management says they're "all ears" and want to listen and learn, but be careful sharing, as that can come around and destroy you. Expect no help from HR.