Pros
The onboarding experience with Muck Rack is phenomenal. The Enablement and People teams do a fantastic job of setting expectations, as well as crafting role-centric content to help drive to success in the first 90 days. That, combined with a culture of transparency and collaboration, make initial entry into the organization quite smooth.
There is a lot of cross-functional work that needs to be done, and teams are always leaning in to support each other. Rather than just pointing out problems, people come to the table with working solutions on how to best solve.
They company continues to push the envelope on innovation, with an impressive roadmap to meet market demands. The Product team works in lock-step with customers and other departments to help shape what the next key releases should entail. And there are plenty of market-changing innovations on the horizon.
Everyone puts our customers/partners at the forefront of how they operate. The question of, "how does this benefit our customers?" is always asked before taking on any work. That is especially true of the CS Team and how they strive to be strategic advisors to our clients.
Cons
Nothing specific to note. As with any company, there are always stepped improvements to be made, but there are no glaring holes.
