Monese Reviews | Glassdoor.co.nz

Monese Reviews

Updated 16 Oct 2019

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4.3
StarStarStarStarStar
Rating TrendsRating Trends
81%
Recommend to a Friend
93%
Approve of CEO
Monese CEO Norris Koppel
Norris Koppel
19 Ratings
  1. "Amazing culture and collaborative working"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Commercial Lead in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Monese full-time for more than a year

    Pros

    Supportive and collaborative culture empowering people to drive the company forward

    Cons

    Teams could be more synchronised in terms of projects

    Monese2019-09-10
  2. "Inconsistent policies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Complaints Specialist in Tallinn
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Monese full-time for more than a year

    Pros

    CEO speech every now and then to add to motivation

    Cons

    Apart for the above all other policies were inconsistent and not aligned with rest of the company policies. Other teams work 9-5 normal Estonian hours with paid lunch included. CS is only team which has to work longer shift and lunch not included in normal shift also don't encourage employees to take hourly breaks (funny thing some local residents knew rules but company then started hiring all foreigners to abuse... their rights of rest and break at work) no one ever complained to work inspection that company is seriously breaching law here Huge backlogs always in last 6 months it became impossible to witness. Lack of growth in the role if employees work for 2 years in same role and management does not give chances to improve career development employees are bound to leave. Unbelievable that old people who joined in 2016 are still on same roles but external people were introduced on new roles and more external people joining soon. Unacceptable for a start up to treat old employees like that Not enough employee benefits which similar size companies offer. Glad to part ways on time before it had gotten worst

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    Advice to Management

    Impower right people

    Monese2019-10-16
  3. Helpful (1)

    "Huge pay gaps"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CS Agent in Tallinn
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Monese full-time for less than a year

    Pros

    Office on city center, and taxi ride back home when you finish evening shift

    Cons

    Very high pay gaps between CS team members sitting right next to each other Guys working here with experience and 2\3 languages are getting 1100 salary. But those hired recently some how they getting 1400 starting salary. I also did not get raise after probation even though I was promised when hired No one can explain why. Very sad. This shows lack of clearity and poor management

    Advice to Management

    Do not promise what you cannot delivere

    Monese2019-10-15
  4. Helpful (1)

    "Former employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Greater London in London, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Monese full-time for less than a year

    Pros

    Great product and room for growth

    Cons

    Poor Management, lost of company culture, failure to take on board employee comments

    Monese2019-09-11
  5. "Job for students"

    StarStarStarStarStar
    Former Employee - Customer Support Specialist 

    I worked at Monese full-time

    Pros

    Time flexibility, good location although the building is under construction work which makes it hard to do your job

    Cons

    Too many changes and not very stable job, there are not equal opportunities for women.

    Monese2019-09-09
  6. Helpful (1)

    "Awesome experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tallinn
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Monese full-time for more than a year

    Pros

    Growth opportunities, supporting management,wfh

    Cons

    Lack of resources and organisation

    Advice to Management

    To be more organised.

    Monese2019-08-18
  7. Helpful (20)

    "Was so promising but then such a letdown"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Monese full-time for less than a year

    Pros

    Friendly colleagues, free snacks and beer.

    Cons

    Lack of communication, especially when giving feedback to staff. People dismissed in a very underhand way; whole marketing team were told at 4pm, another person was dismissed at 5pm after being given one warning 2 weeks prior. Technically, just about legal but VERY CUTTHROAT. Favoritism of one particular staff member who would complain to HR about other colleagues because she thought they were giving her dirty... looks or they didn't like someone using a harsh tone to them even after they apologised to her. In any other company the HR process would be seen as a shambles.

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    Advice to Management

    You talk about improving people's lives through banking for the underrepresented yet are quite happy to squeeze out people when they fall out of favour not exactly as caring as your mission statement. The people who help you create this vision are as important as your mission and you try and represent that.

    Monese2019-06-03
  8. Helpful (1)

    "Quickly growing company with fast pace environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Tallinn
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Monese full-time for more than a year

    Pros

    I strongly believe Monese product is amazing and Monese mission very ambitious. In order for the company to succeed in a current competitive market it is required from every individual joining the company to believe in the mission and give their best, which is one of the reasons I decided to join the company and accept daily challenges. Believing that I make a difference by helping customers on the daily bases is... what makes me happy and I enjoy doing. Customers are the single most important part of every business and if these are treated as I wish to be treated then business will flourish. Healthy and professional relationship between team members is a key to growth and success. Company recognises hard and professional workers and promotions are available within the business. Company organises at least 3 events per year and every team has an extra budget available for team events. Competitive Salary and stock options available for every new joiner. Snacks, coffee, sweets, soft drinks, smoothies, healthy fruits and more are always available in the kitchen.

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    Cons

    As Monese is a fast growing business not everyone joining the company with limited experience of Customer support can manage the load of information, different type of clients moods, high workload and procedures in place. Following procedures which are changing quite often is challenging especially if these are all to be recorded in written form and have to be constantly updated and accessible to all employees.... Monese is a start up company and high speed and high volume of work is only natural for any start up to succeed.

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    Advice to Management

    Keep up the Good work.

    Monese2019-04-10
  9. Helpful (1)

    "Best place I've ever worked in!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Monese full-time

    Pros

    Awesome team to be a part of, everyone is supportive and friendly. The management goes to great lengths to make the workspace and work environment as pleasant as possible.

    Cons

    Not many, apart from the usual problems associated with being a startup.

    Monese2019-04-08
  10. Helpful (13)

    "Poor leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Monese full-time for less than a year

    Pros

    Good product and strong growth. Great exposure due to the current obsession around “FinTech”

    Cons

    Very poor leadership. Lacking experience and quality in key positions. The results are quickly evident. Obvious lack of culture and identity struggling to distinguish itself from competitors. A technology enabled business rather than actually creating something new.

    Advice to Management

    Seek help from those who know what they are doing. Hire experienced leaders who have seen and done it all before. Making it up as you go along will be cost you can’t afford.

    Monese2019-05-02
Found 30 reviews