Monese Reviews | Glassdoor.co.nz

Monese Reviews

Updated 18 Aug 2019

To filter reviews, or .

Found 25 reviews

4.4
StarStarStarStarStar
Rating TrendsRating Trends
84%
Recommend to a Friend
92%
Approve of CEO
Monese CEO Norris Koppel
Norris Koppel
16 Ratings
  1. "Awesome experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tallinn
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Monese full-time for more than a year

    Pros

    Growth opportunities, supporting management,wfh

    Cons

    Lack of resources and organisation

    Advice to Management

    To be more organised.

    Monese2019-08-18
  2. Helpful (16)

    "Was so promising but then such a letdown"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Monese full-time for less than a year

    Pros

    Friendly colleagues, free snacks and beer.

    Cons

    Lack of communication, especially when giving feedback to staff. People dismissed in a very underhand way; whole marketing team were told at 4pm, another person was dismissed at 5pm after being given one warning 2 weeks prior. Technically, just about legal but VERY CUTTHROAT. Favoritism of one particular staff member who would complain to HR about other colleagues because she thought they were giving her dirty looks...

    Show More

    Advice to Management

    You talk about improving people's lives through banking for the underrepresented yet are quite happy to squeeze out people when they fall out of favour not exactly as caring as your mission statement. The people who help you create this vision are as important as your mission and you try and represent that.

    Monese2019-06-03
  3. Helpful (1)

    "Quickly growing company with fast pace environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Tallinn
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Monese full-time for more than a year

    Pros

    I strongly believe Monese product is amazing and Monese mission very ambitious. In order for the company to succeed in a current competitive market it is required from every individual joining the company to believe in the mission and give their best, which is one of the reasons I decided to join the company and accept daily challenges. Believing that I make a difference by helping customers on the daily bases is what...

    Show More

    Cons

    As Monese is a fast growing business not everyone joining the company with limited experience of Customer support can manage the load of information, different type of clients moods, high workload and procedures in place. Following procedures which are changing quite often is challenging especially if these are all to be recorded in written form and have to be constantly updated and accessible to all employees. Monese...

    Show More

    Advice to Management

    Keep up the Good work.

    Monese2019-04-10
  4. Helpful (1)

    "Best place I've ever worked in!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Monese full-time

    Pros

    Awesome team to be a part of, everyone is supportive and friendly. The management goes to great lengths to make the workspace and work environment as pleasant as possible.

    Cons

    Not many, apart from the usual problems associated with being a startup.

    Monese2019-04-08
  5. Helpful (11)

    "Poor leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Monese full-time for less than a year

    Pros

    Good product and strong growth. Great exposure due to the current obsession around “FinTech”

    Cons

    Very poor leadership. Lacking experience and quality in key positions. The results are quickly evident. Obvious lack of culture and identity struggling to distinguish itself from competitors. A technology enabled business rather than actually creating something new.

    Advice to Management

    Seek help from those who know what they are doing. Hire experienced leaders who have seen and done it all before. Making it up as you go along will be cost you can’t afford.

    Monese2019-05-02
  6. Helpful (15)

    "Passive aggressive culture and incompetent management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support in Tallinn
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Monese full-time for less than a year

    Pros

    Free beer, free snacks, some fun coworkers

    Cons

    It's hard to decide what to start with when listing the downsides of working at Monese. An issue that applies to every department of the company is related to communication. As a new employee, you quickly learn that asking questions will only lead to getting passive aggressive private messages from your coworkers; and in order to avoid those, people end up not asking for help when needed. If an employee, for some reason,...

    Show More

    Advice to Management

    Ask for feedback and take it into consideration.

    Monese2019-03-05

    Monese Response

    March 21, 2019HR Manager

    We’re very sorry that you had such a bad experience with us at Monese. It makes us sad to read about how much you missed out on during your time with us. You don’t seem to have met any of the wonderful people we have working with us, and you must have also missed the All Hands ...

    Show More
  7. Helpful (1)

    "Super Fast Growing Tech Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Monese full-time

    Pros

    It's a great learning environment and everyone's really supportive. It's a growing company that needs great talent so if you're willing to go the extra mile and can show your skills beyond what's expected of you, you will go far. I loved how the company supported my growth to new roles. It's also a company with a mission and it's much more than just to make money. Monese really wants to make a difference in the world...

    Show More

    Cons

    Since the last funding round (August 2018), the growth in employee numbers has been incredibly quick and that has brought with it a lot of changes. You may not always have get a super smooth onboarding experience, or see the people you're working with every day, face to face in a long time (because the company has a number of offices across Europe). However, I felt the people put in charge of managing the changes knew...

    Show More
    Monese2019-03-01
  8. Helpful (3)

    "Monese isn't perfect, but is great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Monese full-time

    Pros

    I will not mention material benefits and perks, because for me it is more important the environment and how I feel. For me, Monese has an excellent company culture that focuses on growth based on values, which promotes constructivism instead of judgmentalism and people are free to submit their opinions and feedback. As an employee, I feel that I can provide honest feedback. And that is a valuable non-material benefit...

    Show More

    Cons

    It is a fast-growing environment, and sometimes it can take more time for a new employee to find the right balance between completing their daily tasks and knowing the company (understanding the business, the role of each team, the part of everyone, and so on.). Nevertheless, this is something that can be solved with one's team support and team lead guidance.

    Monese2019-02-17
  9. Helpful (1)

    "At Monese you have a voice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Monese full-time for less than a year

    Pros

    - A company that trusts and values you - Flat hierarchies and freedom to try out new things and work autonomously - Great work environment, definitely a place to learn and develop - Creative minds and cooperative staff - Easy to identify with the company’s values, ideas and visions - Supportive in balancing work and life, flexible - Fast-paced, constant challenges, many ongoing, simultaneous projects - Opportunity...

    Show More

    Cons

    - Sometimes lack of structure, not all processes are in place yet - Communication and workflow could be more efficient

    Monese2019-02-19
  10. Helpful (1)

    "Good place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Monese full-time for less than a year

    Pros

    Fast-paced environment but still, very friendly and welcoming. Employees are always encouraged to share their thoughts and opinions and really have a voice. You can feel your work changing the company and that's pretty nice! Team leads are comprehensive and are open to conversation. I feel good to work here!

    Cons

    Processes and workflows are still being defined, so if you don't have that in mind, you can think that sometimes things can get a little unorganized, but I think it's part of the startup life. The opened space office can get loud and hard to focus sometimes.

    Monese2019-02-13
Found 25 reviews