Modulr Reviews

3.2

54% would recommend to a friend

(289 total reviews)

Myles Stephenson

55% approve of CEO

60% positive business outlook

Modulr has an employee rating of 3.2 out of 5 stars, based on 289 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Modulr employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

289 reviews
2.0
14 Jan 2024

Work in tech? You can do better than here

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

competitive base salary decent staff benefits peers are amazing people to work with

Cons

mandatory 4 day week in office, your attendance is monitored and this will be enforced by disciplinary action CEO is as far removed from his workforce as australia is from the arctic circle company performs usual virtue signalling around mental health and wellbeing yet these reviews show that the culture is fairly unsupportive. Prime example, announcing the mandatory 4 day office policy 2 weeks before christmas with the stance that you either comply or leave offices are only accessible by public transport. You cannot park anywhere near the offices making it pretty inconvenient for people who dont live within walking distance significant amount of jobs now outsourced to India working environment has steadily become more tense and uncomfortable due to changes in company policies and culture, work loads have increased. Its no longer a fun place to work. Numerous employee's impacted and frustrated at leadership decisions. high staff turnover, company struggling to retain employee's c-suite members have no desire to listen the feedback or concerns of the workforce

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Modulr Response
2y
Thanks for taking the time to leave us a review and your honest feedback. It's great to hear your positive views on our amazing people and our benefits packages so thanks for sharing those. We understand people's frustration at our Office First approach, which we needed to move to as we weren't seeing the level of consistency we needed for our previous approach of two days in the office. We asked all people managers to spend time with their teams to go through how this would work for them and where we could support with any concerns they have - and we have lots of solutions in place to help anyone who needs it. We're really grateful for everyone's support with increasing their time in the office to support our business. Thanks for being part of the team!
1.0
3 Feb 2021
Recommend
CEO approval
Business outlook

Pros

Modulr has a great range of products in the payments space and have serve some of the largest fintech startups in the UK.

Cons

The atmosphere is poisonous and some of the reviews do not surprise me at all. Modulr portrays a certain culture but this cannot be further from the truth. You could argue that due to the fast growth and the changing environment that the toxicity was to be expected. In reality this business is operated by inexperienced managers and the sycophantic behavior is off the scale. Many loyal members of staff have left the business and I see that this trend has continued. CTO, CMO, Change in CRO, CPO, Heads of Product, Heads of Onboarding, Sales, Marketing, Product, Developers, the list is endless. The product roadmap is like trying to administer medicine to the dead. The biggest issue is the inability to onboard customers properly. Its quite frankly comical and bewildering to witness such nonsense when most of the competitors have nailed the process. For anyone thinking about joining this business please think very carefully as it has affected my confidence, trust and general thoughts about my future career goals. It has taken me some time to recover from what was a truly draining experience working for this company.

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Modulr Response
5y
Thank you for taking the time to leave feedback and thank you for recognising our great range of products - we are proud of the innovative products we create for our customers. We are sorry to read the less positive feedback about your time at Modulr. Being a fast-scaling business means that we constantly need to refine the way we work, and whilst we don't always get everything right we continue to learn and evolve as a business. Change across Modulr is a natural, and expected, part of our growth and we continually strive to understand what works, what doesn’t, and what could be even better.
1.0
26 Jan 2021
Recommend
CEO approval
Business outlook

Pros

I'm struggling to find may positives at the moment but there are some great people in the ranks. I have made some good friends.

Cons

1. Chief People Officer - Gone 2. Chief Marketing Officer - Gone 3. Product Team - Multiple senior resignations 4. Resignations across the business in most departments The business is losing people hand over foot due to the absolute calamity that happens literally on a daily basis. It feels like there is no real plan. They are trying to fix past mistakes and then making more mistakes in the process. There is new people in senior positions almost every month and its causing confusion. Staff literally want out to the levels where people are genuinely super stressed. I am in multiple private messaging groups where people are openly talking about how bad this company actually is. It really has reached rock bottom now. Big mistake on my part joining Modulr. I was sold the dream and it turned out to be a nightmare.

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Modulr Response
5y
Thank you for sharing this feedback and for recognising your colleagues - we are really proud of our people at Modulr! We are sorry to read your feedback regarding some of the changes that have taken place in the business. As a fast-scaling fintech we are constantly changing and evolving. We accept that we don't always get everything right and we continually strive to understand what works, what doesn't, and what could be even better at Modulr. We note that you still work at Modulr and we would encourage you to speak with your manager or the People Team to share your feedback with us in more detail.
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Glassdoor has 299 Modulr reviews submitted anonymously by Modulr employees. Read employee reviews and ratings on Glassdoor to decide if Modulr is right for you.