No Raises, No PTO, No Future — Just More Work for Less Pay
Pros
Worked with some truly dedicated team members who supported one another through increasingly difficult conditions. There was a time that employees genuinely enjoyed their jobs so much they chose to stay despite the abysmal pay and lack of benefits, but those days are long gone.
Cons
The company completely disregards any service time as a contractor if you are ever converted to an employee. My tenure was reset, and I lost all seniority when I moved from mod to APM. As an Assistant Project Manager, I was paid minimum wage despite handling responsibilities typically assigned to full Project Managers. APMs in states without higher minimum wages are making $12-$13 per hour. Less than mods on some projects. There are no bonuses, no raises, no paid time off, and no growth opportunities. The only benefits offered are those legally required. Team Leads are expected to perform management-level work without fair compensation, recognition, or authority. APMs routinely take on the responsibilities of PMs, while actual PMs were recently converted to salaried roles, a clear move to avoid paying overtime for the increasingly demanding workloads. Longtime, loyal employees are being laid off and replaced with outsourced labor paid $4–$5/hour. Despite being promised our jobs were safe, and lied to about new low cost managers being brought onto our teams to "help" us, we were just being used to train our replacements. Service quality has plummeted, contractor turnover is at a record high, and those who remain often produce poor work or steal time by clocking in and avoiding job duties for the length of their shifts. Clients are lied to about skills and language abilities of outsourced labor. Leadership is disengaged, opaque, and more concerned with cost-cutting than sustainability, quality, or basic human decency. Those in the "in-group" of managers used to be treated better and at least their jobs were safe, but these managers are even being laid off now. The company’s scheduling and software tools are a disaster. A broken system was replaced by something even worse — which still didn’t function after two years. That system was then replaced by another equally broken tool. Tech rollouts happen without notice, planning, or training. Moderators were asked to wake up in the middle of the night for five consecutive days (unpaid) to try to schedule during rollout. Leadership is disengaged and unaccountable. Employee well-being, feedback, and quality of work are completely ignored.