MindLab Tuition Centre Reviews

- No bonus or benefits - Promise of increments at interview are rarely realised despite good performance - Commission scheme used to offset below entry rate and Uni grad pay - Promise of commission scheme helping employees consistently meet entry rate pay levels hard to realise, teachers must be responsible for retention, maintaining up-to-date skills, number of students they receive (even though, they are not in charge of marketing, seasonal demand etc.). - Employees are gaslit into thinking they do not work hard enough to meet the commission mark. - Promise of training not realised upon joining. Teachers are expected to self-train and be ready to take exams to prove their worth - Giving teachers multiple exams without training is not practiced in teaching industry - Despite this, teachers are expected to teach all curriculums, at all levels, without sufficient or official resources - something they are not trained, prepared or rewarded for. They will have to take responsibility if they do not perform well here - Actual training given after a year, teachers are expected to pay it back if they do not stay past 2 years, OT is also not discussed. - Employees not asked if they want to waive their public holiday for religious and cultural festivals or celebrations e.g. Hari Raya / cultural affiliations are assumed or ignored. - Little flexibility despite its promotion at interviews, employees expected to sit in office for 8-9 hours even if no classes on non-tutor's weeks. Staff are being egregiously underpaid so this would be a good mitigating allowance. - If more days of work offered to hit commission, both weekends, pay increment is a measly $100-200, bar is raised for commission eligibility. - MCs and leaves used as a means to justify lack of pay increments - Lax Covid measures, delayed test kits, late to jump on the procedural bandwagon, not diligent with testing - No welfare policies or acknowledgment of welfare matters - No substitute teacher policies, expects employees to pay back if they're on MC or Leave, can be overwhelming - No bereavement policy or compassion, bad work culture - Isolating with little colleague bonding opportunities - Employees are overworked, sometimes teaching 9 hours straight with no opportunity for lunch or breaks - Unethical practice: No lunch is a norm - No HR or knowledge or HR practices, employees are blamed for company's lack of ethics - Employers have little knowledge of ethics, industry procedures and are lackadaisical, unethical and unprofessional when managing tutors and their needs, often resort to gaslighting or complete avoidance or false promises; employees expected to lead administrative conversations

There is almost no interaction between workers here. No bonding sessions, no frequent meeting. It is like going to a factory, get the job done, then go home. They talk about some IB camp where you're trained by the IB but it didn't happen for not less than 2 years. While you're free to choose how you want to carry out the lessons, there's close to 0 resource provided. It just shows that the management is bad, as no effort in preparation is accumulated over time. Also, it will be stressful if the pool of your student is wide, you can't give strong students easy questions, and weak students hard questions, which should be planned for over time by the whole team. There is some attempt to build an online learning system but it is just disappointing and mentally taxing. It was planned to be done in 3 months (which is ridiculous) but now it's already a year and not even 20% is completed. The notice period is 4 months, which is rarely seen in any other company. If you want to shorten it, you'll have to offset the remaining with your salary, which is going to be damaging to your personal financial status. The commision target is really hard to hit, you will only get for 2-3 months in the entire year.