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      Metasoft Systems

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      Metasoft Systems Customer Support Representative reviews

      2.9

      46% would recommend to a friend

      (2 total reviews)

      Trevor Skillen

      46% approve of CEO

      46% positive business outlook

      Reviews by job title

      2 reviews
      1.0
      22 Feb 2018

      AVOID - Immoral Sales Company

      Customer support representative
      Recommend
      CEO approval
      Business outlook

      Pros

      - Easy job to get as a new grad with no experience - Office is located in Gastown, close to Skytrain - Monday - Friday 6:30am - 2:30pm (was nice to get off early in the summer)

      Cons

      - Was shocked to see positive reviews on here. Metasoft is a nightmare (looks like many of the positive reviews are new, short term employees) - Incredibly low pay, my salary was $21,000/year before taxes (works out to be about $11/hr) - Please do not be fooled. Helping NonProfits is not the goal, the bottom line is all that matters. - Employees are pressured to sell an over-priced subscription to an out of date software database. Metasoft promises a "Money-back Guarantee" to Nonprofits, but there are a ton small print and hoops the NonProfits must jump through. Even if they meet all the requirements, CEO Trevor avoids signing off on the reimbursement cheques at all costs. - Metasoft is a toxic environment with a high turnover rate. It is a revolving door of people. - No opportunity for promotions or development -Ultimately, I just couldn’t continue to lie to Nonprofits to get money for a greasy, morally corrupt CEO. -When I landed the interview at my current job, the interviewer laughed when she saw Metasoft on my resume. She said she had only survived a month as a Metasoft Employee and asked how I stayed so long! I am now the Executive Director of a NonProfit and every time Metasoft calls to sell me their useless software, I politely decline

      5.0
      29 Apr 2015

      The company that provided me the best opportunities!

      Customer support representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Working for Metasoft immediately after university provided me an incredible experience. As an advocate of non-profits, working for this company is one of the best decisions I've made. The service we provided is extremely powerful, and I attest to this, as I've worked with clients who would call me their “best friend”. Within my time as a Customer Support Representative, I was given the opportunity to work with C-Level Executives, do prospect research for them, review Letters of Inquiry, and help them achieve their funding needs. In 3 months, I was offered a different position to enhance my skills in online demos- this is the part that taught me the most. I learned to deal with different people, understand their needs, and present all the possible solutions. This role is a stepping stone. There's always room for advancement if you prove your capability and performance.

      Cons

      I've worked with a few coworkers who were unhappy, which was a little discouraging. To be honest, I wouldn't put the blame in the company. Every person has their own goals, and if you don't see the real value in something, then you're not going to succeed. You need to love what you're doing and believe in it. Also, training could be improved. There's no formal training, but everything could be learned from the online tutorials and manual.

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