Medivet Reviews

2.6

33% would recommend to a friend

(585 total reviews)
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Neil Lake

25% approve of CEO

24% positive business outlook

Medivet has an employee rating of 2.6 out of 5 stars, based on 585 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Medivet employee rating is 28% below average for employers within the Personal consumer services industry (3.6 stars).

Reviews by job title

585 reviews
1.0
12 Sept 2018

Lucky Long time employee

Recommend
CEO approval
Business outlook

Pros

> I have been treated fairly well over the course of my employement but I know for a fact that is no that case for a lot of people and it does make me uncomfortable to see others who work just as hard if not harder than me not get the same recognition for seemingly no reason. > Training is offered, with external companies, though in the past some training has not been utilised with new responsibilities so comes out as a waste of everyone's time. > Several staff members have been here for a number of years and are very friendly and knowledgable, unfortunately they also become single points of failure if they're not around and generally are the lucky few that get treated well.

Cons

> Working conditions for some teams at support centre are dire, bordering on if not 100% illegal but certainly immoral. Dust filling the corridors and literally caking the desk / cups of drink in dust, drilling and sawing so loud you'd need to literally shout to be heard by the person next to you. Debris falling through holes being hammered in the wall of a corridor employees are literally walking through. > Employee of the Month (which offers points to exchange for rewards) is a popularity contest. Winners are often nominated by the people who decide the overall winner or work closesly with them. I've seen many dedicated and incredibly hard working people get nominated several times and never win. > Benefit scheme isn't particularly good I feel and seems quite token. Small %'s off certain stores and non-transferrable and a bit arduous to get in the first place. Pension is legal minimum. > Redundencies across various areas in the country handled poorly and without consideration to the person behind the nurse's uniform. > Having worked for Medivet for a number of years and seeing it grow I have contact with people across the entire group and over the years moral seem's to have been getting lower to the point where it's quite possibly irretrievably low for a lot of staff. > Work / personal life balance is terrible for a lot of people, both in high positions where it's almost expected in this day and age but also in lower positions. > Rapid expansion of company has left several departments in the support centre woefully lacking in resources and underfunded. That's starting to improve finally but is still far away from where it should be. > Unfair division of responsibilities among the team. Most departments seem to have the lucky few people who get all the responsibilities and career progression oppurtunities but very much the lucky FEW. > Higher ups able to flaunt rules and policies for no reason other than their position within the company. One rule for most and one rule for them.

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Medivet Response
7y
Thank you for taking the time to leave us your feedback and we’re sorry that your experience with us has left you feeling this way. We take on board all comments and can assure you that your concerns have been communicated to the appropriate people. The welfare of our employees is our top priority and our Health and Safety team work closely with all contractors that Medivet use, to ensure a safe working environment that adheres to the wellbeing of all our people. We would welcome the opportunity to discuss your concerns in more detail, so if you’re willing, please contact our Head of HR Business Partners, Maria, at the Support Centre on 01923 470 000, who will be happy to discuss this further with you. All the best, The Medivet Team
1.0
2 Feb 2017
Recommend
CEO approval
Business outlook

Pros

>It's a job >I get paid. >And am completing my training.

Cons

>Ridiculous long hours working 10 hour shifts most days >Constantly feel undervalued by management >Management care more about expanding and profits than supporting and caring for current practices and staff >Treat staff as sales reps pushing sales of healthcare plan to clients who don't want it and threaten disciplinary action if targets are not met! >Low pay for working damn hard at the maximum legal limit >The 1 vet 1 nurse approach to small practices leaves staff exhausted all day everyday >Refusal to listen to staff opinion and constantly refuse to compromise to make working environments better for staff >Head office constantly fire out demanding emails expecting things to be done when staff are exhausted and pushed to breaking point already. >Zero appreciation for the frontline staff who put their heart and soul into the care of their patients. >Any pathetic attempts at staff discount or rewards package are a joke and it's quite offensive how they think this is worth being offered. >You work hard for them for 4 years as a PCA and SVN and as soon as you qualify and become an RVN you are given no choice but to leave because they refuse to pay you the qualified wage you've earned. >To top it off they replace your experienced qualified self with a complete novice that can barely hold a dog let alone single handily run the practice every night!!!

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Medivet Response
9y
Thank you so much for your feedback – we really appreciate you taking the time to leave us this review as we always want to know how and where we can improve. We’re really concerned to read your comments as they do not match our core values of being caring, trustworthy and exceptional. Our Medivet family are really important to us as they help us deliver amazing patient and client care, and we always want our colleagues to feel supported. We’re deeply upset to hear that your experience with us has made you feel this way. We’d appreciate a moment of your time to talk through your concerns in more detail, so if you’re willing, would you mind giving us a call at your earliest convenience?
1.0
18 Nov 2015
Recommend
CEO approval
Business outlook

Pros

(Somewhat) organised employment structure and, technical/ support team. Prompt payment of wages. (Which really are not that great.) For the most part, the non-management staff are great, supportive, caring and friendly. When you're actually in an interesting practice, it's good experience.

Cons

Unfortunately a lot of the management are bullying, condescending and manipulative. I believe with a lot of new employees and ESPECIALLY students, they have a wily system of really slapping people down so people constantly feel like they're under surveillance and under someone's shoe which I think is a clever way of inciting fear into employees to not feel like they can speak up for themselves. Like someone else has said, a lot of backstabbing and tattling behind backs to 'management'. What is the point of asking two people (who are in the pocket of the management team and are out to be super-picky) out of an entire 10+ person team about one person? Why do you not value the opinions of junior staff, student nurses/vets and pcas? Medivet claims to have a network of value for it's staff and they spend a lot of time and money with a cosy induction day welcoming staff. That is about is far as the fuzzy feelings go. Relating to this review title - staff are shafted with extra shifts, hours and a rather lovely on-call rota which points to the fact they don't (or cannot?) employ enough staff to cover everything. I think it's probably more a case of 'don't want to' as Medivet are clearly very good at making money, yet very stingy at paying! Oh, yes that's right - if you do extra hours, they do not pay you! You get time back in lieu of - which is a fat lot of good when your practice is so busy that you have to beg management for a day off. Staff are expected to drive animals to and from practices even AT THE DROP OF A HAT if it isn't in your job description (hello? I'm a nurse, not a taxi!) which invariably means overtime, stress and seriously feeling undervalued. They have an interesting (read: very wily) system of training student veterinary nurses - basically you start of as a Pet Care assistance (aka PCA) and are in a 'queue' for at least a year where you are a glorified cleaner and skivvy. Chances are another student veterinary nurse will be teaching (anyone should know how BAD this is!) you because Medivet aren't really willing to have like more than one QUALIFIED veterinary nurse in any one practice. In return for this lovely role, in which you are bullied, expected to work to the bone and work weekends for only half the time back (yes seriously) and basically treated like no-bodies (see earlier, no-one EVER asks a PCA or a student nurse their opinion) you may EVENTUALLY get to enter their Medivet college and get to study. ....Study the things you've probably already been doing. As a Student Veterinary Nurse you are expected essentially to have all the skills of a qualified veterinary nurse, just Medivet doesn't want to pay you as much (oh and they're taking your student fees out of your wages too! lovely). You have a clinical coach and if you're lucky they will actually work at the same practice as you! If you're unlucky they work at god-knows-where and you only see them once in a blue moon and you have to hike yourself all the way to them to work extra just so they can sign your NPL off... or like, not sign it off because THEY HAVEN'T SEEN YOU WORKING. 80% of people there are planning to move onto better things, a lot of them students so they're like WAITING TO BE FREE. And the charges! Oh good lord that really opened my eyes at how Medivet loves to ramp up charges. It made my eyes water. No wonder Petplan loves Medivet. Hey, I believe in charging the appropriate amount for professional services but Medivet is EXCESSIVE. Using the excuse of paying for 24 hour practice stuff is NO EXCUSE. Medivet services are NOT worth that much and I am ashamed to see the amounts charged when I've been in a similar non-Medivet practices achieve and do comparatively the same thing for a fraction of the price. Overall, I'm rather ashamed of Medivet overall and I would not recommend it as a place to work OR take a pet. Remember that Panorama program? No, things haven't changed that much from then.

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