Very high turnover rate (more than half of my training cohort had left within a year) which is rooted in awful working conditions. Pay is inadequate and the paltry 12.5% raise on that hourly rate that comes with promotion to senior analyst/shift manager is not worth the significant extra workload. Policies, HR decisions, and office provisions (or the lack thereof) reek of cheapness. Holiday and Shabbat pay policies are worse than that of fast food and smoothie chains, which is unfortunate because analysts are expected to keep the business running 365 days a year (management will be elsewhere). The work quickly becomes very monotonous and repetitive, analytical points are generic and generally lacking in-depth, and only the regional directors can expect any client interactions or meetings to cut through the dreary office rhythm.
Management is aware of the turnover issue and its connection to poor conditions but does nothing about it. This draws into question how serious they are about the quality of their product, as quality insights cannot be expected to come from analysts who knew nothing about their region two months earlier. Simply put, high staff turnover is part of their business model. Fresh recruits are always forthcoming because of the amount of non-Hebrew speaking new Olim making Aliyah or coming through international relations degrees and Masa programs that are preyed on by the company. Some semblance of quality control is managed by offering decent wages to the four regional directors who vet all output, all of whom started as analysts 3-5 years ago at the company having never worked anywhere else. The directors are supposed to serve as ‘HR’ between analysts and management (who can’t be bothered to actually interact with analysts or learn their names), which is a bit of a joke given that the directors constitute the 1% for whom the conditions were enough to stay for that amount of time, as opposed to the 99% of their former colleagues who left for greener pastures much sooner. You will struggle to find a former employee who regrets their decision to leave – I am yet to find one.
If you are interested in the field or are desperate to find a job having recently made Aaliyah, I would honestly keep looking. There are other companies in the sector with far better working conditions and much better morale than at MAX.