Mastermind Toys Retail Store Manager reviews

Constant change and lack of communication from HQ. Company leadership declined to the point that they had to file for CCAA and let go of a large number of dedicated veteran staff even at store level.

There was a constant turnover of Head Office staff, so there was never a continuous vision or plan. Within the last 2 years most of the store level management has changed as well. Many long term managers have left or asked to leave. Managers are asked to run their stores with no hours to do so. If you ask for more hours, you are told that other locations are able to do it with less. Shipments are to be on the sales floor by the next day, with only 2 people working while keeping up with always changing promotions at a moments notice. Shift Leaders make less than .75c more than minimum wage, but have why more responsibilities for what they are paid. All part time staff make minimum wage no matter how long you've been there. Upper management spend more time patting themselves on the back for a job well done, while store staff are run off their feet. Bonuses are once a year and only for managers and assistant managers. The amount is laughable. This company has lost its way. The family company from years ago is now a company of corporate greed. Even if you are making/exceeding sales plans, if you are not selling(pushing) the monthly favs, then you are not doing your job.