Mantra Group Reviews

Shareholders are promised a 8% yearly return and management will do anything to meet that requirement regardless of impact on guests and staff. Small old and shared dormitory style staff accommodation that will cost as much as a small rental house, bathrooms that service ten people. Old property that needs maintenance in nearly every area however no money will be spent to fix them so the property is now made up of quick low cost patch jobs. It starts getting hard to act surprised when guests report maintenance issues. Staff are merely numbers as well as the guests and plenty of peppy slogans to hide this reality. HR is there to enforce the owners agenda and wants nothing to do with dealing with staff issues. Managers do 12 hour days regularly and are expected to provide 5 star service on a shoe string budget. Gossip and drinking are staff pass times. The list goes on.

Among the lowest end of salaries and wages offered in the Hospitality industry. There seem to be a culture of abuse where much is promised to staff but it is never delivered, and this seems to be repeated across most properties in Australia. It is not unusual for staff to be expected to work several shifts for no extra pay, often back to back due to skeleton staff placed across all departments. Staff turnover is excessively high and individual burnout is a sad but far too common outcome across most properties within this group