Macmillan Learning Reviews

3.4

47% would recommend to a friend

(228 total reviews)
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Susan Winslow

50% approve of CEO

29% positive business outlook

Macmillan Learning has an employee rating of 3.4 out of 5 stars, based on 228 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Macmillan Learning employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

Reviews by job title

228 reviews
1.0
17 Sept 2016

Technology Nightmare

Recommend
CEO approval
Business outlook

Pros

You'll learn what not to do. Good benefits.

Cons

If you are in technology and thinking about working here: stop, turn around, and run. Heed the warning signs you'll see during recruiting, like the little delays, the off kilter interviews with possibly random people, the lightweight questions – it just won't seem right. But if you do end up getting past the interviews, and it is not that hard, and you accept the lowball offer (seriously), your journey will begin with little preparation for your arrival. You're lucky if your accounts are setup the first week. You won't have a desk – find one yourself. Don't be surprised if they ask you to bring a personal laptop for a while, as on average, it is three to four weeks after you arrive before you'll get a company issued one – but you'll probably want to keep using yours anyway as the company issued one will be 7 years old with the battery falling out and the 'a', 'e', 'r' and 'h' keys rubbed off because the last person ate greasy food over the laptop while working at their desk. The reason for the lack of preparation is that the HR department has inept management and therefore you have to basically handle problems yourself – like getting errors in benefits corrected in a reasonable timeframe. You'll quickly realize that the terribly run HR department is the least of your problems though. There is a reason that no CTO has lasted much longer than a year since 2008. The executive ranks in technology are a revolving door with people either fired or leaving to end their misery. The company is now trying to put in executives that came up the project management ranks (i.e. control freaks that lack technical knowledge), so you'll find that any strategy or planning is disconnected from reality because developer feedback is not understood – or perhaps just dismissed due to a top down management style. Don't outwardly challenge though, because you'll quickly be out of a job (an actual turn of fortune you'll eventually be thankful for). You'll find that the technology group suffers from bozo expansion. Being new, even if you are average, you'll still be the strongest and smartest person there by a longshot because anyone with talent has left. (Hint: ask those that interview you how long they have been there.) It's possible you'll enjoy that at first, as who doesn't like to be the master of the universe, but you'll quickly realize you would be more productive planting garden flowers with your dog than trying to code with your peers. How could this be? Well, this is a publishing company. It is full of "book people", many of whom haven't talked to their desk neighbors in years, but are completely comfortable hiding behind their screens firing emails off to executives (cc: CEO) about his/her end-of-world problem or that someone in QA looked at them wrong. Many of the people -amplified by the company culture- do not understand what it takes to be a technology company. The manifestation of this problem will be your job: a few years ago they figured they needed to build a learning platform because customers were demanding it and competitors had been investing in these platforms for quite some time. So Macmillan hired a consulting company, referred by someone on the board who knew a guy who knew a guy, to build the single worst platform that way too much money could buy. It's horrible. Old technology. Monolithic. Sluggish. Full of bugs. Things just plainly don’t work half the time. Your job will more than likely be consumed with fixing the mistakes of other developers –who are no longer there– while dealing with the outcry of people in the rest of the company that don't understand technology and want to know what your problem is for "building in all these bugs" – "huh, me? I'm still trying to get wireless to work and fix the oversized tax withholding in my paycheck." And if that was not difficult enough, the Product team is a whole other group of characters – many with little product owner experience. They are emotional basket cases and the leadership has thinner skin than Donald Trump with a pervasive sense of paranoia. What makes people's lives miserable though is that this team has no problem playing dirty politics and will go up to the highest positions to get their way or deflect blame – so any sense of collaboration with Development has been killed by their political assassinations. Finally, the CEO favors people that can communicate really well. Although this is certainly not a problem in of itself, when it is the only thing you value, you get a team of people that can speak well, but play slip service to each other and the organization without actually accomplishing anything. If all this still doesn't turn you away: look at the industry. In a world of Wikipedia and self-publishing, the only thing this company has to survive on is a learning platform. But it doesn't work and is way behind the competition. And don't expect your bonus because revenue targets will always just miss as the company bleeds out and has a slow death.

1.0
26 Apr 2017

Irrecoverable Tailspin

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nice downtown location. Learning experience of what not to do.

Cons

After years of mismanagement, the company is now in an irrecoverable tailspin. The market is changing too quickly and the technology product is a failure. I learned a lot of what not to do: -Promote and hire people whose only skills are speaking well and pulling the wool over their managers eyes. -Value big promises from those trying to get ahead rather than listening to others that speak reality. "Oooo, 20 years ago you were a 2nd author on a book about outdated technology, you must know everything now". -Fire anyone that threatens your position rather than allowing them to make the company better. -Put people in charge of departments that have no idea what they are really doing (in HR and Technology primarily). -Live in an ivory tower and manage from the top down. -Constantly change plans and direction when your ivory tower thinking doesn't pan out. -Grasp on to the old ways and broken business models for dear life. -Solve problems by bringing on career managers that cannot do anything but create an endless bureaucracy and time suck just so that executives have a false sense of confidence on visibility and control. -Micromanage your employees. -Pay salaries way below market and use the excuse "We're an education company" as if that will suddenly attract and retain talent. -Acquire companies and then destroy them with your toxic culture. -Write positive reviews on Glassdoor to offset all the negatives ones instead of actually addressing problems.

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Macmillan Learning Response
8y
Thank you for the feedback. We are committed to making Macmillan Learning a wonderful place to work and that starts with healthy relationships with both our internal and external customers. We strive to create an authentic and high performing environment, and I’m disappointed to learn your experience with us wasn’t more positive. Of course, change is always difficult. As we know, the higher education market is evolving at a rapid pace. As such, we are adjusting our business to reflect changing customer needs. While transition is always tough, we’ve worked hard to ensure transparency amongst all of our teams. So, I’m saddened that our efforts to communicate business strategies did not land as we intended. Thank you again for your feedback and best wishes on your future career plans.
2.0
20 Sept 2017

Want to get back at your enemies? Send them to Macmillan Learning

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

One star for the people who are actually on the ground doing the work at this company -- they are some of the best people you could ever hope to work with. They are smart, dedicated, and excellent colleagues. One star for the fact that benefits are pretty good. Good healthcare, 401K matching, free trade books from sister publishers, and fairly flexible schedules (working from home 1-2 days per week is OK with manager approval).

Cons

Where to start? If you’re lower-to-mid level in any department (except maybe sales), you will not move up. Ever. All the company resources are put into high-level technology acquisitions and into promoting people who seem to specialize in nothing besides ladder climbing. Unless you already have VP in your title, be prepared to be underpaid (salaries are laughably low, even by publishing standards, and in-house departments are operating with skeleton crews) and overworked for the foreseeable future. About that technology: It’s TERRIBLE. The company has invested money not only in shamefully inept customer-facing platforms but has also sunk countless dollars into internal systems that don’t do what they’re supposed to do (which they address by buying more “patch” systems that also don’t work. Frankenstein’s techno monster). There is little to no communication from higher levels about the direction of the company, probably because they don’t want to tell mid-level people that they’re being left to languish in professional no-man’s land. However, you cannot say that to the corporate overlords. No -- they think they are the most benevolent of overlords, and all the underlings should be licking their boots in gratitude. Lots of doublespeak to try and make employees feel like they should be grateful beyond words to work there (and I’m pretty sure they have been asking senior people to post falsely positive Glassdoor reviews to offset the barrage of negative feedback from actual ground-level employees). It’s toxic, disingenuous, and condescending. Employee morale is virtually nonexistent. Corporate leadership has knee-jerk reactions to anything going poorly (see above re: technology), which has resulted in several rounds of layoffs over the last few years. Also, loyalty means squat here. Many people who helped build this place into an industry leader and had been there for literally decades were unceremoniously let go over the last few years. The quality of Macmillan as both an employer and a bookmaker has bottomed out in the wake of their leaving. Employees who remain (there are fewer and fewer every day since smart folks are fleeing like rats getting off a sinking ship) are routinely overworked and discouraged with the fact that the company keeps failing its people at every turn.

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Macmillan Learning Response
8y
We are pleased that you appreciated the many smart and dedicated people who work every day at Macmillan Learning. We believe we have the best team that utilizes their passion for education to make notable changes in the lives of instructors and learners. We will continue to invest in strong talent development. We appreciate the years that you contributed to our company and our goal of improving lives through learning. The education markets are undergoing rapid evolution and we strongly believe in taking the necessary time and investment to ensure our products - print and digital - offer our customers the most impactful results. We wish you luck in your next endeavor.
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Glassdoor has 269 Macmillan Learning reviews submitted anonymously by Macmillan Learning employees. Read employee reviews and ratings on Glassdoor to decide if Macmillan Learning is right for you.