MOD Pizza Reviews

3.3

50% would recommend to a friend

(1,747 total reviews)

Scott Svenson

48% approve of CEO

34% positive business outlook

MOD Pizza has an employee rating of 3.3 out of 5 stars, based on 1,747 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MOD Pizza employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

2K reviews
1.0
2 Dec 2017

Headquarters

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

50% discount in stores Snacks in kitchen Free parking Fun Co-workers Some of the most fun and friendly people I've worked with are here. I miss my co-workers but nothing else.

Cons

Many unqualified directors and above CEO lacks the self-awareness that he is the primary cause of problems CEO lacks trust in the people hired for their roles Leadership values store employees more than support center employees Leadership rarely says "thank you" or "good job" to support staff Competition gaining an edge because of indecisive leadership team Overworked teams Non-competitive salaries by gross amounts No 401K Full bonuses are rare This is one of the most dysfunctional places I've ever worked due to senior leadership who does not trust the people hired. Some of my coworkers came from top northwest companies with years of experience only to be told what to do by leadership. These people are experts in their field directed by amateurs. That said, some of my coworkers were hired simply because they knew someone in the organization, not because they were qualified. These, combined with aggressive store openings, lack of resources, and inadequate salaries created an intensely chaotic environment. The complaints I heard daily were non-stop. Their motto of giving people second chances is nothing but a marketing ploy.

1.0
30 Nov 2014
Recommend
CEO approval
Business outlook

Pros

There aren't really any if you are on the operations team.

Cons

Operations management uses bullying tactics to get his way and supports management that does the same. I have been granted vacation two months prior to the date of vacation and multiple times once the date comes they force me to change my ticket or ask my why I am leaving which I am pretty sure is illegal. The people who tend to think Mod is amazing are the ones who would have had no opportunities else where. The also love acting as my alarm clock and regularly call me at inappropriate hours about non emergency issues. They also promise promotions and then don't follow through.

1.0
16 Nov 2018

Chaos and Inequality at the 'Support Center'

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- 50% off food. - You may find some incredible people to call co-workers and friends.

Cons

MOD Pizza headquarters/support center is the definition of chaos: a state of utter confusion or disorder; a total lack of organization or order. If you read nothing but these first sentences, I’ll put it simply; if you value yourself and your family do not work at MOD Pizza. - Long work hours: many people work 50-60 hours a week, without any form of compensation for said hours (no additional PTO, overtime, or comp time). - 'Lower level' employees are paid poorly, about 50-60% of their market value (really anyone who's not on the leadership team). - Gender and racial salary bias is common. The bias and ignorance flows through the entire company; there's also no sensitivity committee to speak of if you do have an issue with another employee. - Employees are treated as disposable resources: if you discover you're worth more than your salary or you come upon a dirty company secret you'll be disposed of quickly. - Revoked promotions occur frequently: you'll be offered a role just to have it revoked a few days later. This is done so you'll take on more work without a title or salary bump. I saw this happen to several employees. - There's no consistent company policy regarding the termination of employment: in my time at MOD, I saw 5-10 people fired and pushed out of their desk that day for little to no reason at all, while others were given weeks to finish up their work and were given 'going away' parties. - Benefits are averagely poor: for example, maternity leave is only 12 days. - No company contribution to 401k - The leadership team only shows gratitude to the members of the leadership team. It's a coterie of people who flatter one another and promote each other's reputations. - Toxic leadership behavior: not opposed to blowing up at their employees, throwing tantrums, discussing inappropriate personal life details, lying to the CEO, and using company resources for personal gain. - Execs are often credited for the work their employees do. Many execs are under-qualified for their roles, so they've learned to take credit for the work of their employees to appear qualified. I always wanted to believe in the potential of the company. I never wanted to give up hope that one day it would change and get better. It truly saddens me that there are so many incredible people that work there and are being taken advantage of so obviously. If it’s supposed to be a people place, make sure all your people are being taken care of, not just the ones who make six figures. BTW the Kool-Aid is poisoned.

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MOD Pizza Response
7y
Thank you for your review and feedback. We would like to address some of your concerns while you were working at MOD. We are here to listen and wanted to see if you would consider emailing us at peoplesupport@modpizza.com. We hope to hear from you so we can understand your experience further.
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