Lack of Investment - MDS are 'behind the times' when it comes to technology and are adverse to change. Too many opinions from those who don't fully understand the actual needs for the business because they are not close enough to the detail. So the wrong decisions are made or not made at all.
Strategy - There is no CTO and therefore no real data/technology strategy to drive the business forward. Instead there are senior managers (who have only ever worked at MDS) who have little real industry knowledge. This leads to uninspiring leaders who drive an 'empire building' culture.
Don't listen - Managers don't value the opinions and don't listen to those who have good ideas and so nothing changes. Those which do listen have little power to influence any change from a senior level.
Demanding.- Under staffed on some departments (due to recent redundancies) yet other departments have too much resource because no real thought went into the redundancy structure - it was simply to cut cost. Those who are good are relied on heavily which others take advantage of, not enough drive or focus to ensure everyone is doing their own roles and doing them well.
Hostility - There are personal agendas which affects business relationships. One senior person in particular thrives from intimidation, bullying and continuous complaints/grievances being raised making a toxic work environment.