Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      MBNA

      Part of Lloyds Banking Group

      Is this your company?

      MBNA Reviews

      Compare reviews

      3.2

      32% would recommend to a friend

      (94 total reviews)

      10% positive business outlook

      Ratings by category

      3.3

      Diversity and inclusion

      3.0

      Compensation and benefits

      3.0

      Career opportunities

      2.8

      Culture and values

      2.8

      Senior management

      2.7

      Work/Life balance

      MBNA has an employee rating of 3.2 out of 5 stars, based on 94 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MBNA employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Reviews by job title

      94 reviews
      1.0
      4 Nov 2018

      Like a high school

      Contact center agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Get your shifts way in advance.

      Cons

      More like a high school and if you don’t fit into the clique you will be excluded and bullied. Once went a month without my team speaking to me because one girl didn’t like me. Management favour some members of staff and this is VERY clear. Most of the managers sleep with other team members So much gossiping it gets out of control. A lot of managers don’t actually know what they’re doing, when you ask for advice they just say to ask someone else or that they’re not sure because they haven’t done it in a while. The pressure put on you every month to meet targets is awful. If you don’t, this is publicised to the rest of your team. This leads to a lot of anxiety. Reporter bullying to one of my managers who said there was no proof. Not trusted as an adult, they watch your every move.

      avatar
      MBNA Response
      7y
      We take great pride in creating a safe and inclusive environment, which has been commended through our multiple Great Place to Work awards. We were therefore disappointed to read your commentary and would like to assure you that we treat all allegations of misconduct very seriously. If you believe that such misconduct has arisen or wish to raise a grievance, please ensure you raise this with the Company HR Department so that the appropriate action can be taken.
      1.0
      12 Dec 2018

      Corporate silos and unfriendly environments

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Childcare offered Maternity pay Volunteering Onsite occupational health Flexible benefits

      Cons

      Lack of communication Difficulty parking Underpaid staff Childish silos Hierarchy snobs Slow processes Out of date technology High tenure low creativity Corrupt senior leaders giving unfair performance reviews Managers afraid to address low performance Slim chances of career progression Liars Under appreciated roles Unclear job responsibilities

      2.0
      13 Sept 2018

      MBNA

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      lots of breaks throughout the day

      Cons

      Everyone is just a number. Is almost like school, not trusted as an adult. Long varied hours

      Viewing 1 - 3 of 94 Reviews
      Related searches: MBNA jobs | MBNA salaries | MBNA benefits | MBNA interviews
      ReviewsMBNA reviews

      Glassdoor has 123 MBNA reviews submitted anonymously by MBNA employees. Read employee reviews and ratings on Glassdoor to decide if MBNA is right for you.