MAPFRE Insurance Reviews

MAPFRE Insurance continues to be headed up by a cold, unapproachable CEO from Spain who lacks passion, vision, or the ability to inspire. He choses not to know his employees and refuses to directly communicate to them in person. Town Hall meeting? Never. He works surrounded by highly compensated senior leaders, many also from Spain, who isolate themselves on the fourth floor of a new luxury executive suite across town, while hundreds of worker bees sit in tiny cubes in large, loud open rooms basically chained to their chairs trying to respond to non stop customer calls, a massive claim backlog on multiple antiquated, frequently broken, unreliable IT systems. Talk about stress! HR is also removed from daily business and are order takers/givers basically clueless about the industry or the company's direction. They are task focused and not encouraged to think. They gossip and lack confidentiality, a key mandate of a HR professional. It's a micromanaged environment lacking fresh, energetic and innovative leaders who know how to effectively partner with business leaders and relate to employees. Their 2016 approach to work life balance is to not allow teleworking, clock watch, and treat employees like children unable to be trusted to get the work done on time and as requested. MAPFRE seems like the old manufacturing factories of the 30s and 40s. One set of "rules" for employees and another for leadership. Pay is another example - low. No performance bonuses unless you are management. How can a manager reward top performers? With a 2% raise? Five years until you "earn" another PTO day. Childish "atta boy" pins for the recognition program. Really? There's a large, elitist communications department, again locked away from the business who are clever spin doctors. Follow their responses to these reviews. Bottom line? MAPFRE is the story of the Emperor With No Clothes. No one is brave enough to speak the truth. Fear rules. NOT A GREAT PLACE TO WORK.

This was hands down the worst employment experience I ever had. From training to the day I quit I never felt so unwelcomed and unwanted by this company. The training was downright useless; I had better training when I worked for a gas station. Granted, it is not wholly possible to learn everything in two weeks, but they could have made us better prepared for common scenarios and provided better job aids than what they did. During peer training I almost felt like walking out because my peer trainer was so wrapped up in her own life and was too busy trying to talk to me about her daughter going to college as opposed to helping me. We had to connect a phone splitter which the rep had NO idea how to do neither did the training supervisor(who was also very unhelpful as well) Our training was also delayed for two months in which we were sent out to "help" the floor with the excessive intake of new claims, which was(and still is) too much for the number of employees in the department. I sat near people that would TALK ON THE COMPANY PHONE to some of our clients and express their frustrations on how this company is a "joke" amongst other things. This company used to be Commerce Insurance; All of the people who worked there and climbed through the ranks are now managers and supervisors who just look out for eachother, and will diminish any new hire they deem a "threat" with new ideas and a new/different attitiude about the business. If you stand up for yourself and dont take heed to their bogus approach of doing business, you will be more or less pushed out the door like I was. If you need a quick job to get by, go for it, but dont even think for one second that this is a place to start a career. I could go on and on but I think I've said enough. This is a boiler room/revolving door/sinking ship, whatever you want to call it. I was told two weeks before receiving disciplinary action that essentially my performance was where it needed to be and I had nothing to worry about. Office politics and corruption fuel this company.