Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Lionrock Recovery

      Is this your company?

      Lionrock Recovery Reviews

      4.7

      94% would recommend to a friend

      (175 total reviews)

      Peter Loeb

      93% approve of CEO

      85% positive business outlook

      Lionrock Recovery has an employee rating of 4.7 out of 5 stars, based on 175 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Lionrock Recovery employee rating is 37% above average for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      175 reviews
      2.0
      6 Aug 2020

      A Mixed Bag

      Counselor
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible schedule, work from home (100 percent telehealth treatment), focused treatment for clients, honorable mission that is backed up by management actions, no-cost support groups on website.

      Cons

      If you want guaranteed income, you'll need to be full time, which requires being a group counselor or supervisor. There is less flexibility in your schedule with groups. You are responsible for getting coverage for your groups if you are sick or want vacation, which is reasonable. For clients on an individual basis, you only get paid if they show up. There is no pro-rated reimbursement for no shows with Lionrock. The clients are only charged a very minimal no show/late cancel fee which is not paid forward. Rapid changes are inevitable with a growing company, however with the pandemic onset, there has been a chance in the tone of staff wide emails. A most recent staff wide email actually said "Y'all are killing me" and "could you get it together already??!!" with a few curse words dispersed. There is a dismissive tone and contradictory communication. Someone needs to be auditing groups, charts and communications in the EHR. If they were, it would be apparent where further training is needed. Sending emails is not training.

      avatar
      Lionrock Recovery Response
      5y
      First, we want to thank you for taking the time to leave this review. We are working hard to build and maintain a good culture at Lionrock, and we're glad to see the value in areas like having a flexible work schedule and our mission being backed up by management actions. That's great feedback for us. When it comes to client no shows, we provide a certain amount of flex time for our counselors to complete other job related tasks and hope you are utilizing this time to do so. Our mission has always been to make sure our counselors get paid for all of the work they do. One of our part time tracks guarantees the minimum hours, but it does require some group availability or obtaining additional state licenses. We would never want our employees to feel as though their concerns were being dismissed which is why we are working hard in this area. We have recently incorporated additional training that directly addresses the concerns you have pointed out. Additionally, we are constantly auditing our processes both clinically and administratively and will continue to look at areas that need our attention. We appreciate the feedback here at Lionrock as we continue to be the leader in telehealth treatment for substance use disorder.
      5.0
      29 Jul 2020

      Fulfilling work

      Support staff
      Recommend
      CEO approval
      Business outlook

      Pros

      - Everyone here cares about everyone- the clients and the employees. I have never seen a company work so hard to make sure that clients are getting the best help possible, and also to make sure that the employees are supported and listened to. - It is remote work, and there is flexibility with when you work - 401K and health and vision insurance and PTO

      Cons

      I honestly have none. I hope that everyone can work for Lionrock or a company like Lionrock

      avatar
      Lionrock Recovery Response
      5y
      Thank you. We try very hard to put our values into practice.
      5.0
      26 Sept 2018

      Telecommunication Health Admissions

      Admissions counselor
      Recommend
      CEO approval
      Business outlook

      Pros

      -Work from home -Great staff that actually cares about the clients -Always looking for ways to improve -Asks for feedback from other employees -Organized -Gives you all the tools you need to succeed in the workplace -Patient while you are training -Understanding with having unexpected events arise -Accredited program -When you are set to work you work and when you are off you are actually off unlike other admissions positions -They have a resource specialist dedicated to helping people with low or no income find programs

      Cons

      Not sure if these are actually cons, but this is where I have had the hardest time adjusting. -Not able to work in typical office setting and meet other employees face to face -Must manage time wisely -Must be goal-oriented person -Even though you work from home you have to have child care-Having a child around while making calls is very difficult and the clients need your full attention. -Lots of calls for admissions (although this is also a pro since more calls = more admits)

      avatar
      Lionrock Recovery Response
      6y
      Thank you for the feedback. We're always looking for ways to keep employees engaged when working from home. In addition to our weekly video meetings our Admissions team does quarterly in-person meetings and team building events. In the future we'll be trying out a national all-employee event for fun and team building.
      Viewing 1 - 3 of 175 Reviews
      Related searches: Lionrock Recovery jobs | Lionrock Recovery salaries | Lionrock Recovery benefits | Lionrock Recovery interviews
      ReviewsLionrock Recovery reviews

      Glassdoor has 177 Lionrock Recovery reviews submitted anonymously by Lionrock Recovery employees. Read employee reviews and ratings on Glassdoor to decide if Lionrock Recovery is right for you.