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      Lili

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      Lili Reviews

      3.6

      61% would recommend to a friend

      (35 total reviews)

      59% positive business outlook

      Ratings by category

      3.7

      Diversity and inclusion

      3.6

      Career opportunities

      3.5

      Work/Life balance

      3.4

      Culture and values

      3.4

      Compensation and benefits

      3.3

      Senior management

      Lili has an employee rating of 3.6 out of 5 stars, based on 35 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lili employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Reviews by job title

      35 reviews
      2.0
      8 Nov 2022

      Underpaid to be cursed out all day

      Client services representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good team Coworkers are nice Office is in soho. It’s clean

      Cons

      No regulations for the callers. They will curse you out all day management doesn’t help. They try to make you tolerate it

      avatar
      Lili Response
      3y
      Thank you for taking the time to share this feedback with us. It's encouraging to hear positive things about the NY team and the SoHo office. Lili invests in training its CS employees on how to manage customer calls. The team has procedures and tools to deal specifically with challenging customer calls. We continue to learn and improve our procedures constantly. Your feedback will help us double down on what works and improve where needed.
      1.0
      13 Jan 2025

      Decent pay, but chaotic and disorganized culture

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - pay decent - startup perks like snacks, lunches, etc - most people are kind

      Cons

      - very little PTO - micromanaging from CEO - management will set you up for failure and does not clearly communicate expectations - no HR presence in US - high turnover - raises/promotions dangled like carrots

      avatar
      Lili Response
      1y
      Thank you for sharing your feedback. We appreciate you taking the time to reflect on your experience at Lili. It’s always helpful to hear different perspectives as we continue to grow and improve. We’re glad to hear you found positives in your time with us, and we also take your constructive comments seriously. Our goal is to foster a supportive and transparent work environment, and we’re always looking for ways to enhance communication, structure, and employee experience. Wishing you all the best in your next endeavors!
      5.0
      31 Oct 2023

      IT teams User Support Specialist- job post

      User support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      it is nice place with nice co-workers

      Cons

      I am not sure about this company

      avatar
      Lili Response
      2y
      Thank you for your review! We're thrilled to hear that you enjoyed the nice work environment and great colleagues at Lili. Your feedback is appreciated. 😊
      Viewing 1 - 3 of 35 Reviews
      Related searches: Lili jobs | Lili salaries | Lili benefits | Lili interviews
      ReviewsLili reviews

      Glassdoor has 41 Lili reviews submitted anonymously by Lili employees. Read employee reviews and ratings on Glassdoor to decide if Lili is right for you.