LightSail Reviews

At first glance LightSail's mission seems admirable. However once you have a peak behind the curtain you realize that it's all flawed, completely broken, and not even trying to be what they set out to be. The product itself is frustrating, unreliable and technically embarrassing. The office environment is extremely toxic, upper management plants seeds of drama in a bed of secrecy and fertilizes it with curmudgeon and a lack of loyalty. The resulting batch of weeds is constantly entangled in confusion, paranoia and a complete lack of direction. It became clear pretty early on that the product was not sustainable, making every day a losing battle. All advice that was given on behalf of our customers was ignored in favor of seeking false accolades from financially and politically powerful entities. They don't care if LightSail works, they just want to cash in on the nobility of the concept. For anyone considering working at LightSail. Let me repeat, this is a toxic company that eats it's own and will trample even their fiercest champions.

The product was a poorly cobbled-together amalgamation of separate licensed technologies, and because of this, customer support was a losing battle. The development team prioritized new features over fixing bugs that made the product unusable, even with a steady stream of reports about these consistently reproducible bugs coming in from teachers on a daily basis. Opportunities to head off myriad technical glitches were routinely ignored. The office environment was tense and awkward, every decision would turn into an inter-departmental turf war. Management had no prior tech experience and were very much out of their element in managing a software product.