LightInTheBox Reviews

3.2

43% would recommend to a friend

(38 total reviews)
avatar

Quji (Alan) Guo

69% approve of CEO

41% positive business outlook

LightInTheBox has an employee rating of 3.2 out of 5 stars, based on 38 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LightInTheBox employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

38 reviews
2.0
4 Jan 2014

Meet great colleagues, limited ability to learn or advance.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The foreign workforce at LightInTheBox is easy going and fun to work with. Vast array of product lines Ability to grow Chinese language skills if you are wanting to learn Chinese. Ping-pong table in the courtyard can make for some excellent lunchtime stress release.

Cons

All foreign employees are required to process(or hire an agent) and pay for their own work permit and residence permit(work visa). The process is relatively convoluted and prices vary from 3000-9000rmb for a year. Inexperienced micro-managers that are promoted for their ability to brown-nose vs. their actual skill. Said managers and department directors are often disengaged from their work, until something happens and all of a sudden they are minutely involved for a brief spurt making everyone's work miserable. The CEO often yells at people in his office, audibly with the door closed, and sometimes takes it out to the general office space, his language is rough and rude, but always in Chinese, so if you don't speak Chinese it will offend you less. (this is how I learned Chinese insults) If you want expand the reach of your position be prepared to sit-down and shut up, and then possibly have your ideas stolen. If you make suggestions at improving things in a holistic cross-department way, you will be told to mind your own business. Most Chinese employees are hired cheaply directly from University and any with talent don't last long. Even though they recognize talent they are not willing to pay for it. Beijing office location is remote, not easy to access, and there are few restaurants around. The office lunch room is too small for the entire office, and there are few restaurants nearby, the lunch-room is cacophonous for an hour making it difficult for those sitting near it to get any work done. There is little employee development with the exception of Excel classes that all new employees are required to attend and then take a test for, this process is essential for passing the probation period.

1.0
19 Apr 2015

No thanks.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nobody cares if you do mistakes and blow up thousands of dollars. You will end up feeling like Sansa Stark being tortured by king Joffrey (management) but you might get a good CV to work for other better companies in the future because lightinthebox is a big company. There's a ping pong table which is nice.

Cons

Bad Management: In the international department you will be managed by people with no experience or incompetent people. Most Chinese managers in the international management are people who took a major in a language and nothing else (italian, spanish, french, dutch, etc..) and were previously doing costumer service. They are bad managers and they do not share vital knowledge. Evaluation is subjective and NOT based on your skills and they don't care what you are capable of. Some foreigners are promoted because they are in the good grace of the gods, not skills. CEO and directors are just nasty. The CEO will not look or even greet workers. Poorly distribution of tasks: Translators do managing tasks and managers do translators tasks. The international department is just bad now and you won't learn as much as you could. Visa: you have to deal with by yourself and pay an agent..

3.0
6 Dec 2016

LightInTheBox a good place for juniors to develop

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some bright people worked here. The company was good at attracting eager young people from China and around the world. The camaraderie within teams was good. Some department heads knew what they were doing and could pass on knowledge. Company policies were reasonable.

Cons

Junior staff were quite poorly compensated. Company had less than reputable customer service policies. Some products were laughably bad.

Viewing 1 - 3 of 38 Reviews

Glassdoor has 47 LightInTheBox reviews submitted anonymously by LightInTheBox employees. Read employee reviews and ratings on Glassdoor to decide if LightInTheBox is right for you.