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Lender Processing Services

Acquired by Black Knight

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Lender Processing Services Reviews

2.8

40% would recommend to a friend

(232 total reviews)
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Hugh Harris

43% approve of CEO

14% positive business outlook

Lender Processing Services has an employee rating of 2.8 out of 5 stars, based on 232 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Lender Processing Services employee rating is 27% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

232 reviews
2.0
6 May 2016
Recommend
CEO approval
Business outlook

Pros

I joined the company during its massive expansion when the housing bubble burst. Because I excelled above my peers - and also, partly, because I was in the right place at the right time - my career took off.

Cons

As time went on, the company became so mired in politics and bureaucracy that it was next to impossible to effect any real change. When I started working there, the entire company embraced creativity and fully believed in recognizing people for outstanding work - and they put their money behind that culture. At the end, I was paying out of pocket to reward my staff for exceeding expectations. Managers lived in constant fear of employees resigning or, heaven forbid, having to be fired. They tightened staffing action control so high up the executive management chain that it very nearly took an act of God to make a change. If I inherited a poorly - or, in some cases, disastrously - performing employee, I would be stuck taking unnecessary disciplinary steps repeatedly while waiting 60 to 90 days for the busy executive of the week to give me permission to terminate their employment. Once a position was vacated, I'd have to wait another three months to get permission to start searching for a replacement - even when executive management routinely called for managers to justify their current staffing levels. Finding a good candidate to fill a vacant slot was the easy part. Once I chose someone, I'd have to ask for approval to hire them and justify the salary I wanted to pay them. THAT review invariably took a minimum of six months. For new hires coming on board through a staffing agency, I could work with that. When I made the decision to hire them, I'd tell them up front that the red tape would take a certain amount of time to be cut. The majority of my temp-to-hire employees were content to wait. But an unemployed job seeker looking for direct hire? Forget about it. Executive management complained to us routinely about why we didn't bother to interview referrals and cold calls. And when we told them, loudly and often, that no one who is currently unemployed is going to wait six months to get low-balled for an entry level job, our responses fell on deaf ears. Lastly, when the company went through a period of mass layoffs, they handled the entire process horribly. As a manager, I knew which employees in each of my business units were getting the axe months in advance, because I'd had to choose those people. While many of us in management practically begged the execs to let us tell those employees ahead of time so they could get a jump start on finding a new job, we were told, very forcefully, that if we tried it we'd be the next ones out the door. Instead, they waited until the day of the layoff, walked around the floor cubicle by cubicle, singling people out and telling them to go to an empty suite downstairs. None of them knew what was up, and while they were given small severance packages, the way they were told they were being let go was absolutely heartless.

1.0
2 Mar 2015
Recommend
CEO approval
Business outlook

Pros

The only good thing that I can say is that if you do work there then you will work alongside some the most genuinely fantastic people around.

Cons

Here is an excerpt from the United States Department of Justice (2013): Lender Processing Services Inc. (LPS), a publicly traded mortgage servicing company based in Jacksonville, Fla., has agreed to pay $35 million in criminal penalties and forfeiture to address its participation in a six-year scheme to prepare and file more than 1 million fraudulently signed and notarized mortgage-related documents with property recorders’ offices throughout the United States. The settlement, which follows a felony guilty plea from the chief executive officer of wholly owned LPS subsidiary DocX LLC, was announced today by Assistant Attorney General Lanny A. Breuer of the Justice Department’s Criminal Division and U.S. Attorney for the Middle District of Florida Robert E. O’Neil Now after reading that, do you really think that they care about their employees? My personal opinion is solely based off of what I experienced at the Westminster, CO site and is from that experience alone. I have to start by saying it is honestly the worst place I have ever worked. I am a very optimistic person too. I remained there for 4 years before resigning all the time thinking (being told) that things would change but they never did. They actually got worse. Over the years, we lost a lot of good people as a result. The management team is still in place however and they are still likely having meetings about having another meeting. I could literally write pages about how dysfunctional that place is but don’t have time nor want to give LPS / ServiceLink that much recognition. Instead, I will give you 5 red flags to consider before you join their ranks: 1. Lays offs: Lay off a number of people due to LPS's financial disposition. I can remember at least 4 in my 4 years. 2. Technology: Use and work in a application / system that was originally created for a different purpose meaning that it does not fully accommodate for many of LPS's current services. They also scraped a multi-million dollar / multi-year project to create a new system that would work. 3. Management: The managers / supervisors are chaotic at best. I won't even talk about personalities and traits (some quite scary) but will say that I don’t think that I ever had a manager / sup for more than 6-7 months before they were suddenly moved to another department. It was impossible to create good rapport or get any good feedback. 4. Opportunity: There is none. 3 of the 4 years that I worked there, the company was on a hiring freeze (external / internal) and a pay freeze. I had 1 face to face review in 4 years??? A 9 year veteran co-worker told me before I left that every move this person has made has been lateral with the exception of one position. 5. Training: The training is either ineffective or inadequate. A lot of the temps and newbies I talked with stated close to the same thing after getting out on the floor… "I got a week and a half or two of training, once I hit the floor, it was apparent that the training received had nothing to do with what I am actually doing and now I'm getting yelled at by the supervisor for it and it's not my fault." Personally, I can say for me, that most things I learned were due to trial and error not training. What does this all equate to: stress, stress, and more stress. The only good thing that I can say is that if you do work there then you will work alongside some the most genuinely fantastic people around. It's just a shame that the company and management team is soooooo bad.

3.0
5 Aug 2014
Recommend
CEO approval
Business outlook

Pros

Before the layoffs started, the environment was relaxed and a fun place to work. Supervisors were very encouraging and did their best to help out their workers. Work experience you gain is valuable because you interact with clients over the phone and via email. You also get office experience. It is very easy to get hired here. As long as you have a college degree, you are almost guaranteed to be hired if they like you. The potlucks we did were a lot of fun. Annual perks for employees include: free Pirates game, Thanksgiving dinner, and $100 gift card.

Cons

No pay raises whatsoever. Company had not given a pay raise for 5 years when I joined the company in 2013. You could see the effect this had on some people's motivation after a while. When work got busy, they would give out mandatory overtime. Company often seemed more concerned with numbers than quality of production. There is nowhere to move up the ladder in this company except for the few supervisor positions they have, and as a result, turnover was pretty high for an office job. When the layoffs started, the environment became tense and cliques formed among different groups of employees. Supervisors developed favorites but tried to fake that they appreciated everyone the same. (The only one who didn't do this was the document preparation team supervisor. He was probably the best manager/supervisor in the entire office because of how fair and genuine he was.) The manager of the escrow department would inform everyone during the layoffs in carefully worded emails that they were all safe while layoffs continued almost every week.

Viewing 1 - 3 of 232 Reviews

Glassdoor has 242 Lender Processing Services reviews submitted anonymously by Lender Processing Services employees. Read employee reviews and ratings on Glassdoor to decide if Lender Processing Services is right for you.