LasikPlus Reviews

As the years have gone by, corporate has changed. The focus is no longer on the patients. At all. This job is simply sales and they will monitor every single metric imaginable. Micromanaging is putting it lightly. You will be put under a microscope every single day. I hate to say it, but they really have become a lasik mill. It doesn’t matter if patients have dry eyes, night vision issues, early cataracts, amblyopia, uncontrolled diabetes, unstable refractions, decreased best corrected vision, glaucoma suspects, the list goes on and on. They want everyone to be candidates. Contact lenses could be just taken out and they could have surgery the next day. Some patients aren’t even dilated and they can still have surgery. Other ODs often ask me how we approach monovision. I’m embarrassed to tell them they’re done simply with a phoropter demonstration. They don’t want patients to try contacts because “time is the enemy in lasik.” They’re afraid of losing the sale if patients don’t like it. LasikPlus does not believe in the standard of care and it shows how little they care about patients. It brings shame to being a doctor. LasikPlus will put you in ethical predicaments on a daily basis. Do you recommend what you feel is best for these patients and not have surgery or do you put on a fake smile, grit your teeth, and tell them they’re a fantastic candidate. This is one of the major issues I have with this company. Patients are literally just metrics. They are numbers on paper. They will look at the prescription and the topographies and that’s it. There is no context and everyone should have a firm recommendation that they are ideal candidates. Corporate wants every surgeon and every optometrist to practice exactly the same way. THEIR way. We all went to different schools and as a result should have slightly different opinions on how to practice medicine. LasikPlus is a group of lawyers and office workers trying to tell us how to be doctors. They do a brilliant job of sugar coating it too. My favorite line is “you are falsely imprisoning patients in their glasses and contacts when you make them a non-candidate.” aka “stealing from the company.” Another major frustration with the company is the amount of emphasis put on social media. It is a bigger priority than providing quality care to patients. It is mandatory for all employees and nonnegotiable. Have we forgotten that we are providing a medical service? It seems completely unprofessional as a medical provider to constantly badger patients to check in on Facebook, review us on Facebook, and record their procedure on Facebook. The majority of the online reviews are disingenuous star ratings in exchange for a free T-shirt. They just want the free marketing…

The cons, is there a limit on the amount you can write here? Micromanagement, that is absolutely the biggest drawback of working for LCA. It all starts from the top and works its way down through the ranks. And by the top, I am referencing the CEO. While it's great that the company was purchased back by the founders, it's of no use if you don't let the employees do what you hired them to do, THEIR WORK. Having your finger in every little aspect of the business is great, but you need to let the employees do their job and stop micromanaging every detail. When it starts at the top, it has manifested down to all sr. level employees and directors. All you hear about are the pillars of success, but at what point are you successful enough as a CEO that you need to refocus and see things from an employee perspective? The profit is great, we know LCA is making money, but there is a thing called work / life balance, it's missing at LCA. B/c of the first issue, micromanagement, now the other powers to be feel they can control every aspect of a center employees life. Why would we tell a center they need to submit a request off 90 days in advance? I have never heard of a company requesting you submit a request 90 days out to use your PTO. It seems as if all we care about is how many patients we can shove through the door and how many likes or reviews we can garner from Facebook or Google. Show your employees some appreciation, stop the BS micromanaging at ALL levels and you could be 100x more successful, but until then it's the same garbage and a different day of the week!