Money >Life - The Choice is yours
Pros
Most everyone is friendly, co-workers are fun, trainers are helpful (even if they don't know, they fake it till they make it) and the facility is nice.
Cons
Hours are terrible, if you want to make money in this department you must work weekends and say goodbye to your personal life. There are so many new trainers whom are new to the company, regardless of how they are on the phones, it doesn't mean they are skilled enough to train others in an effective way. Side note - just because a lack of people apply for the position doesn't mean hire one of the few (poor) choices who did... Provide more of a incentive for someone to take the job, approach those whom would be a good fit and ask them what compensation it'd take to have them in the role they are needed in. It is well known an agent on the floor whom is processing typically (most always) can make more income than a trainer, a team leader or a member of the admin team. Every training class that I have been a part of (multiple, over the course of three years) had a "new trainer" which was fine, until the more experienced trainer was gone 95% of the time, training another class. This, in many situations, has left myself and others, distraught and lost, because we are taught incorrectly to do different parts of our jobs and we typically do not find out about the issues until a client submits feedback about us or a review(s) is done that ruins our incentives. Not only that but, certain subjects are glossed over completely and barely, if at all, discussed. LSI cranks out new hires as much as possible, not concerning themselves with quality or retention but instead, putting on new clients, treating employees as if they are robots by reprimanding people for being seconds late or taking a break a minute to soon or after it is scheduled, briefly checking an email which popped up on screen while processing, forcing employees to come in on their regular day off, sick time/personal days do not exist, force us to use PTO when we may need to leave work an hour or two early for whatever reason we may have, higher ups whom are unresponsive or forget because they are "too busy" (hire more higher ups if you are "too busy" in order to take care of your responsibilities which also happens to be your employees) and there is so much more issues within the company including, morale which shows the greediness behind their methods as they have no regard for employees quality of life. Which is going to end up costing them their business, their clients, their reputation and their employees, many of which are openly seeking jobs and speak daily about doing so as well as the pettiness of management, reviews for the purpose of failing people in order to not pay out incentives, unfair policies, oh and not to mention the "on-the-fly" policies/incentive/process changes where you get an email (god forbid you lose it in the hundreds of emails you may receive on a day or two off that you have) and are expected to remember the changes. Also, the intranet is supposed to have resources for employees, there is a section outlining incentives which turns out to be "incorrect" and not the actual incentive policy. Progression in the company or within your department requires being a nuisance to said team lead or Supervisor. New opportunities are very rarely offered to those who mind their own business/do their work without being a distraction to others. On the flip side of that, the more outgoing employees whom cause a ruckus, distracts others and speak loudly enough as to where clients can hear them on the phone, are rewarded as they are noticed moreso by Management who actually does the same. Team Leaders (supervisors as well) are a necessity for weekly meetings (if that) and help desk but, they cause more of a distraction then the loud agents as they congregate and have groups of people at a time, at their desk, loudly speaking over one another on a regular basis and more often then not they are speaking about non-work related matters, sometimes inappropriate subjects such as their dating life. Upper Management doesn't recognize the inevitable, as people are struggling, we are losing faith in them with the new petty policies and schedule adherence they have enacted and have the teamleads/supervisors enforce so harshly. There is a major disconnect between them and the agents. People are leaving left and right, there are so many internal postings for jobs because the company cannot retain people and will continue to do so until they stop taking on more clients than we can effectively aid, stop with the painfully petty policies and re-adjust PTO/sick/personal days. People shouldn't HAVE to use their PTO if they have to call off for a day or leave work a few hours early for an emergency. Management already has most all agents working very odd/poor hours and in addition they have no regard for their personal life.
