There is no sympathy for employees or the clients. It's all about money.
Pros
The only pro is that you get a 5 Star Property on your resume for future opportunities. I happy that this company made me realize what I will and will not stand for with other employment opportunities.
Cons
The owner creates a whirlwind of havoc every time she enters the facilities, you never know what you will be getting with her. She will completely belittle you and your team if she feels the sales are not supported even if you have only had one client in that day. The management does not know how to physically keep their hands to themselves. The accounting team is reliable to make a mistake whether is means to underpay the staff or overpay the staff. The Manager of the Four Seasons Beauty Spa takes weekends to himself and will not answer his phone, even if you text him it's an emergency. He will schedule the front desk team to work six days in a row, in order to have every employee work weekends so he doesn't have to work them himself. He goes on vacation at least three times a year while his staff rarely takes any days off due to the lack of coverage. Massage therapists and estheticians will be required to work almost doubles because of the lack of coverage. The spa is constantly falling apart because of the lack luster cheap materials used. It is a shame because truly the product would have potential if the packaging wouldn't flake off onto your skin and never come off because they will not fix the consistent problem. The services could be great if the staff wasn't so miserable all the time. Word to the wise don't work here unless you want to feel your soul ripped out of your body.