Pros
Excellent on the ground work. Fulfilling work with young people. Work from home
Cons
Management have been repeatedly informed of the destructive nature of the systemic failings at Kooth. The turn over is ridiculously high with the very best and experienced staff leaving in droves and a constant battle to retrain new workers admin chaotic policy changes. KPIs and disorganisation in terms of absence/holiday allocation means staff are stressed, anxious and frightened of the word “capability” being thrown at them. There most definitely IS a blame culture! Communication is monitored on ALL platforms and used against workers out of context. Failings in training, technology and policy land squarely at the feet of front line workers who carry this responsibility along with ENORMOUS levels of risk and complex safeguarding (YES! Kooth IS a crisis service!). Target driven delivery is simply not appropriate when working with vulnerable people. End of. Onus very much on workers to “look after your mental health” but other than a dubious support line (manned by ex kooth staff!!) mental health is treated by HR with skepticism and disregard. Very ironic. A lot of the work on the ground is great and has the best interest of vulnerable humans at its heart but I can say, with no animosity or vendetta, that Kooth has lost its way. Profit and expansion has pushed out compassion and care. It’s devastating as I truly loved the company it once was.
