Koko Black Reviews

2.9

24% would recommend to a friend

(88 total reviews)

16% positive business outlook

Koko Black has an employee rating of 2.9 out of 5 stars, based on 88 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Koko Black employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

88 reviews
2.0
14 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Easy job as a sales associate & barista 40% discount on product Great internal team Great for short term roles

Cons

AWFUL head office. -Koko black head office does not care about its employees, we are treated as disposable to them, even when you’re a fantastic worker. (Nothing to do with SM, all rostering decisions come from head office) -Purposefully understaffing and spreading their team so thin that work is compromised just to save them some $$ -All employment is part time employment (no casual contracts even as a Xmas casual) PT contract only guarantees you 8 hours per week. & almost guaranteed they’ll give you multiple 3 hours shifts just to make life hard.

2.0
4 Mar 2024

ASM Koko Black

Recommend
CEO approval
Business outlook

Pros

- Good product - Decent chocolate benefits

Cons

- Appalling management at higher levels - Lies and deflection around salary conversations - Poor communication between retail teams and HQ - Hierarchical and stagnant mindsets from upper management

2.0
14 Aug 2025

sucked the soul out of me

Recommend
CEO approval
Business outlook

Pros

- free chocolate - “premium” food retail

Cons

- upper management have no idea what they’re doing - will literally run you into the ground and blame everything on you

Viewing 1 - 3 of 88 Reviews

Glassdoor has 102 Koko Black reviews submitted anonymously by Koko Black employees. Read employee reviews and ratings on Glassdoor to decide if Koko Black is right for you.