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      Knowledge Services

      Engaged employer

      Knowledge Services Reviews

      3.3

      56% would recommend to a friend

      (144 total reviews)

      Julie Bielawski

      82% approve of CEO

      65% positive business outlook

      Ratings by category

      3.6

      Work/Life balance

      3.3

      Culture and values

      3.2

      Diversity and inclusion

      3.2

      Career opportunities

      3.1

      Senior management

      3.0

      Compensation and benefits

      Knowledge Services has an employee rating of 3.3 out of 5 stars, based on 144 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Knowledge Services employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      144 reviews
      1.0
      4 Dec 2015

      Really...losers, cheats and thieves...a bit strong and bitter.

      Employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Some employees are satisfied with the company. Don't know why, but not my call on their reasons for staying with Knowledge Services.

      Cons

      There have been a flurry of reviews lately about Knowledge Services. What upset the past and current employees I know was the cultural video and the five star ratings. Honestly for most of the current and former employees, the culture is difficult. It is hard to watch family members be promoted over other employees more deserving. Or a family member be place in a position they are not qualified for that others in the company should be placed. To see the perks the family enjoys is hard on the worker bees for their loyalty and hard work is not rewarded as well. The talk is everyone is 'family', but in reality they are just employees and very replaceable. The difficult environment comes from the top. As far as cheats, losers and thieves describing other reviewers, not true and unprofessionally stated.

      1.0
      9 Dec 2019

      Don't be fooled!

      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The 401k program, which I just found out is legally mandatory in our state after the company employs so many people, so it is a standard pro.....

      Cons

      It was exhausting to have to constantly monitor hours, sick pay, etc because they shorted multiple people multiple times or their payroll system was constantly down. Worked there almost five years and never got a raise, despite picking up more responsibility to HELP THEM and only asking for a cost of living adjustment!!! YET, they keep promoting family members to positions they are unqualified for and the high turnover reflects that. They preach that they care for employees and their families, but hold the possibility of a small raise over your head for MONTHS before just denying it straight out. I quit earlier this year and it was the best decision I ever made. No more stress trying to fit into the family's cliques at work and no more fighting tooth and nail for basic employment rights!

      1.0
      11 Oct 2016

      Worst Place I've Ever Worked

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      First impression was ok, CEO seemed to care. But new job jitters always helps one turn a blind eye to the cons.

      Cons

      CFO seemed very condescending, I often felt sorry for those in his department. They all seem nervous, and scared working for a man like him. Heard stories of embezzlement. That the person who did the research, and helped find the prior employee who stole money, was never thanked, but fired. Are they hiding something? Nepotism, I read through the other reviews, and I'm not the only one that sees this is a HUGE problem with the company, unless you're family. Family is offered promotions and annual raises, while the rest of the employees don't receive annual raises, or any type of bonus. They have another company called Dot Staff, that is pretty much the same office, and environment. No raises, no chance of career advancement

      avatar
      Knowledge Services Response
      9y
      Dear Reviewer, To begin, thank you for your patience, as the delay in our response is a result of our research to provide accurate, current information. We’d like to take this time to acknowledge your review of Knowledge Services, thank you for your direct feedback and respond to misinformation that may have been circulated. Employee experience has always been a top priority at Knowledge Services, and we are sorry to learn that your time with us has been anything short of amazing. Following are a few topics you raised that we’d like to address: 1. We take your review and claims very seriously. Effective communication is critical to resolving issues and misunderstandings, and we ask that you speak with your manager or HR to resolve your concerns and obtain accurate information. 2. You are correct in acknowledging that many family units are represented at Knowledge Services. Being a family-oriented and family-friendly organization is something in which we take great joy! We are sorry that you feel this way, and anyone on our HR team would be happy to learn of your issues or concerns so that they may be addressed appropriately and professionally. 3. For many years Knowledge Services has experienced consistent 30-40% year-over-year growth, which is exciting for most everyone on our team! In fact, our growth has resulted in 41% of corporate positions being filled from within. We believe in providing consistent raises and, in the last 12 months alone, 88% of our team members received pay increases. It has and remains our goal at Knowledge Services to provide an environment of personal and professional growth and development. We work continually to improve everyone’s experience at Knowledge Services. If you have additional concerns you would like to share, please contact: HR@Knowledgeservices.com. Thank you again for your contributions.
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      ReviewsKnowledge Services reviews

      Glassdoor has 167 Knowledge Services reviews submitted anonymously by Knowledge Services employees. Read employee reviews and ratings on Glassdoor to decide if Knowledge Services is right for you.