Ketchum Reviews

3.0

42% would recommend to a friend

(688 total reviews)
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Mike Doyle

58% approve of CEO

18% positive business outlook

Ketchum has an employee rating of 3.0 out of 5 stars, based on 688 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Ketchum employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

Reviews by job title

688 reviews
1.0
2 Jul 2023

Toxic from the top down

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are some really smart, great people, and there is a lot of camradery. Flexible work environment. Decent pay for a comms agency but not competitive looking at everything they actually expect employees to do.

Cons

The culture is toxic and insidious from the top down. The leadership team is full of long haulers that won't hear a word against the current way things are done. I'm not sure the global CEO actually even does anything but spout hard to stomach toxic positivity. The new North American CEO seemed promising at first but is incredibly out of touch. In one breath senior leadership says 'we are a family,' in the next it is incessant bad mouthing about colleagues, blame gaming and backstabbing. WLB doesn't exist here. You'll be doing about 3 other jobs than what you signed up for. The better you are at your job the more this is true. Your reward for good work is more work, not more money or promotion.

1.0
24 Jul 2023

Zero Regard for Talent/Staff - 100% Revenue Driven

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Re mote work & team members.

Cons

I was laid off after ~8 years of working here - the least Ketchum could have done for a tenured employe, who they promoted twice and recently gave a bonus too, was to put some/any writing on the wall vs pulling the rug. This was a slap in the face -- Never once did I struggle with utilization, raising my hand when I needed work, supporting new biz, contributing to agency culture, our people and teams — even referring talent (who I sang Ketchum praises towards before this layoff). It shows me Ketchum does not care about their people and talent (as leadership consistently preaches) but solely about their bottom line, in a cutthroat environment, where anyone is disposable... In my naive, positive, glass half full mindset, I envisioned future growth and my career playing out long term at Ketchum...NO, always watch your back, assume the worst regardless of tenure, contributions, position, status, etc.

1.0
30 Jun 2023

Nope

Recommend
CEO approval
Business outlook

Pros

It’s a job. That’s about it. I’m not joking.

Cons

I have no idea how on earth Ketchum wins awards considering they don’t pay people livable wages, overwork them to the BONE, and don’t give raises. If your billable time isn’t high enough you will be fired. Your hours need to be at LEAST 75% billable and I think they might have just raised it to 90%. If you take vacation time it counts against you. Here your productivity IS equal your worth to them. People who have been there for YEARS have barely gotten any increases and have effectively taken a pay cut each year from inflation while the new CEO talks about being in a new place traveling the world in each of his emails to the employees. It’s incredibly out of touch and tone deaf. Also, a new CCO was just hired right after they laid off people on the account side and employees are noticeably upset considering he’s friends with Jim and Chris (exec leadership). It’s disrespectful to anyone trying to climb their way to the top. As for diversity, I would give an opinion on it if there actually was some. Now with the mandatory RTO I mean “return to connection” just don’t. Run for the hills.

Viewing 1 - 3 of 688 Reviews

Glassdoor has 1,017 Ketchum reviews submitted anonymously by Ketchum employees. Read employee reviews and ratings on Glassdoor to decide if Ketchum is right for you.