Jumbo Interactive Reviews

4.0

76% would recommend to a friend

(55 total reviews)

Mike Veverka

89% approve of CEO

76% positive business outlook

Jumbo Interactive has an employee rating of 4.0 out of 5 stars, based on 55 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Jumbo Interactive employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

55 reviews
2.0
17 Oct 2023
Recommend
CEO approval
Business outlook

Pros

The pros used to be excellent: - Free lunches cooked by an excellent in-house chef - Team collaboration and building activities - Health and well-being programs

Cons

All of the pros listed above are overshadowed by the company's poor people management: - Unclear business strategy and lack of transparency from middle/upper management - Poor communication regarding company decisions and direction, sometimes embellishing the truth to push changes through faster - Micromanagement of employees who are consistently hitting targets above and beyond their position description - Unclear reasoning for lack of pay increases and purposeful understaffing - Contacting staff members to work while experiencing hardships (family deaths, mental health crisis, etc.), completely negating the company's health and wellness initiatives - Recognition, fair compensation, and appropriate rewards for diligent efforts (for 5+ years) are non-existent. Furthermore, the assignment of additional work without transparent communication or fair remuneration is rife within this company. My management team did not even make the effort to address my resignation until my final day of work with Jumbo Interactive. Pathetic.

avatar
Jumbo Interactive Response
2y
We appreciate you taking the time to share your thoughts and concerns. We strive to constantly improve culture and value feedback provided to us. Jumbo utilises a global compensation benchmarking tool, Aon Hewitt to ensure our salary banding is competitive and aligned to what the industry is paying. Banding information is distributed to Heads of Department each year, and the People & Culture team work with functional leaders to set the most fair and accurate salaries for our people. As a listed business, we also share with our team members publicly-available information regarding our opportunities/limitations regarding increases for the financial year - which is tied heavily to our performance as a company. To learn that any employee is feeling undervalued is not taken lightly. We would also like to understand your comment further on contacting employees on leave - this is not a common practice at Jumbo and would like to address this. Our people team can be contacted at people@jumbointeractive.com. Your feedback has been passed along to relevant leaders. We also share that we empower our people leaders to take ownership of their team's successes, challenges, onboarding, and offboarding. Senior managers are not typically involved in farewelling leavers, but it is noted that this would be appreciated for future departures. We endeavour to ensure our people feel valued, respected and empowered during their time with us, whether that be through our many Reward and Recognition initiatives within the business or acknowledgments of success within the team. We are always working on redefining communication processes throughout the business and appreciate your candour and time. All the best for your new role!
1.0
7 Oct 2023
Recommend
CEO approval
Business outlook

Pros

The CS team was amazing. Free lunches sometimes a perk.

Cons

They cancelled WFH for support staff, with no consideration of how it may impact our work/life balance, physical or mental health. CS team are expected to work in the office 5 days a week, but only be allowed to park twice a week. CS team have barely any room for growth, not that the opportunity comes up either. Pay is below average for the amount of work we do. No recognition awarded for the hard work, despite the fact we are the ones who are helping customer's daily. Senior Management being emotionally manipulative when talking to staff. Can't afford bonuses, but can afford to keep the alcohol stocked. When expressing my reasons for leaving, People and Culture did state it was my personal choice to stay as long as I did.

avatar
Jumbo Interactive Response
2y
Thank you for dropping by. With changes to our working model for the Customer Support team specifically, ensuring the safety of our customer data is of paramount importance to Jumbo as a tech business. With access to millions of Aussie's personal information, making operational choices to protect this data is something our business is comfortable with - including the requirement to work from the office. We have many staff benefits including social clubs, Friday drinks (alcoholic and non-alcoholic), and a healthy learning and development fund. When reviewing exit interview feedback, it does appear that a recent CSO leaver stated that "they were not interested in upskilling or gaining further qualifications". Unfortunately, if this was you, this does limit options when looking for career progression. Lastly, we appreciate that travelling to work can also be a challenge, especially if living at a distance. An on-site carpark is a huge perk for many buildings in the city fringe, and we are conveniently located a 5 minute walk from the Toowong train station. To echo our People & Culture team's sentiments, we are unable to persuade our people to stay, and encourage all team members to make the right choice for their personal preferences and family. We wish you all the best!
1.0
19 Apr 2017

Worthless

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The work is good. Technology used is good.

Cons

HR management sucks. The whole environment is bureaucratic and poisonous..too much politics. No growth as per career and financial aspect of an employee.

avatar
Jumbo Interactive Response
9y
Thank you for your feedback, this is important to us. Here at Jumbo we understand our employees are our greatest asset, and we are dedicated to providing opportunities for learning and growth. Over the last few months we have introduced a number initiatives to support our employees, including a new performance coaching process, annual salary reviews, a learning and development procedure, as well as several smaller perks such as individual and team recognition, and paid parental leave. We try our best to ensure our employees are happy - free breakfast and lunch every day certainly goes a long way - however we understand that career progression and competitive pay is as equally important as all the perks. We believe our newly implemented initiatives reinforce our commitment to providing opportunities for learning and growth and we're sorry you're not here to take advantage of them! We wish you all the best in your future career. The Jumbo HR Team.
Viewing 1 - 3 of 55 Reviews

Glassdoor has 58 Jumbo Interactive reviews submitted anonymously by Jumbo Interactive employees. Read employee reviews and ratings on Glassdoor to decide if Jumbo Interactive is right for you.